Job Description

Part Time SOC/ICC (Incident Command Center Operator)

The Security Incident Command Center (ICC) Operator is responsible for monitoring security systems, coordinating incident response activities, and serving as the central communication hub during security, safety, and operational incidents. This position requires strong situational awareness, attention to detail, effective communication skills, and the ability to remain calm and professional in high-pressure situations.

The ICC Operator supports the organization's security operations by monitoring alarms, access control systems, CCTV cameras, emergency notifications, and other security technologies while ensuring incidents are documented, escalated, and resolved in accordance with established procedures.

Key Responsibilities:

• Monitor security systems, alarms, CCTV, and access control platforms for incidents and threats.
• Receive, assess, prioritize, and escalate security incidents according to established procedures.
• Coordinate response efforts with security personnel, emergency services, and business stakeholders.
• Serve as the primary communication hub during incidents and emergencies.
• Maintain accurate incident logs, reports, and documentation.
• Issue alerts, notifications, and situation updates to appropriate personnel.
• Support crisis management, business continuity, and emergency response activities.
• Conduct routine operational checks and ensure command center readiness.
• Participate in training exercises and continuous process improvement initiatives.

Required Qualifications:

• High school diploma or equivalent required.
• 2+ years of experience in a Security Operations Center (SOC), Global Security Operations Center (GSOC), Emergency Communications Center, Command Center, Law Enforcement, Military, Emergency Management, or related field.
• Experience working in a 24/7 operational environment.

• Knowledge of incident management and emergency response procedures.

• Strong verbal and written communication skills.
• Ability to work rotating shifts, nights, weekends, and holidays.

Enhanced Benefits:

• Medical Insurance (Anthem), Dental Insurance (Aetna) & Vision Insurance (VSP)
• 401k with Employer Matching
• Paid Life Insurance, Paid Time Off, Paid Uniforms, Paid Training
• Specialized Programs for Continued Education for Security Officers
• Specialized Programs to Assist in Healthy Lifestyle and Financial Wellness
• Employee Assistance Programs (EAP)
• Employee Discount Programs (Vehicles, Cell Phone, Cable, Appliances, Theme Park Tickets, etc.)

“Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”

#NorthernNE

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.