Job Description

Job Location: Sacramento Regional Program Center - Sacramento, CA 95819
Position Type: Part Time
Salary Range: $18.00 - $18.00 Hourly

The Shop Associate serves as a resource to customers’ inquiries and questions relating to Girl Scouts merchandise. They are responsible for supporting the member and responding in a timely manner within guidelines established by the council. They will practice the highest standards of customer care; build good will for Girl Scouts Heart of Central California; and promote the Girl Scout experience.

ESSENTIAL DUTIES & RESPONSIBILITIES
- Provide service to the council by supplying merchandise and assistance to the membership and staff
- Use point-of-sale cash register to sell merchandise
- Use point-of-sale system to check-in merchandise, maintain inventory and make other adjustments
- Engages in problem-solving and provides solutions
- manages and responds appropriately to all walk-in customers
- Price merchandise according to set guidelines
- Have or acquire knowledge regarding official uniforms and insignia and Girl Scout Program
- Assist in maintaining an attractive, well-stocked and organized shop
- Participate in special program events to serve girl and adult membership and to generate income
- Absorb or perform other duties as assigned

Qualifications
- A positive representative that enjoys providing excellent customer service
- Purpose driven with a high ability to gain trust and rapport with a diverse group of individuals
- Able to build trust and gain customer loyalty
- An active listener who responds effectively to customer inquiries
- A merchandiser that thrives on identifying  and meeting the customer needs
- A professional who respects all internal and external customers
- A problem solver who has an intuitive ability to analyze data, identify the cause of problems and work toward a solution
- Minimum one year business or retail experience
- Must have a high level of interpersonal and customer service skills
- Must have prior experience supervising others in a retail environment
- Strong organizational, time management and record maintenance skills
- Accurate money handling skills
- Excellent punctuality and attendance
- Strong verbal and written communication skills
- Knowledge of Girl Scouting desirable
- Strong computer skills in Microsoft Office, Outlook, and a customer relationship management system such as Salesforce.
- Willingness to learn and use our Girl Scouts volunteer system
- Bilingual (English/Spanish) skills preferred
- Demonstrate a commitment to recognize and respect the many forms of diversity
- Demonstrate a willingness to embrace the Girl Scouts mission, goals, values and council-driven programs
- Valid California driver’s license, a clean driving record, and proof of insurance
- Available for council-required events (ie. Mega Drop)
PHYSICAL REQUIREMENTS
- Must be able to lift and/or move cartons weighing up to 30 lbs.
- Able to stand up to two hours assisting customers
WORK HOUR/TRAVEL
- Willing and able to work adjusted schedule, including weekends and evenings, as necessary
- Hours covered Fridays from 10am - 5pm and Saturdays from 10am - 3pm
GSHCC Community Statement
Girl Scouts Heart of Central California (GSHCC) is a girl-centric and performance-driven community. At GSHCC, our mission is to build girls of courage, confidence, and character, who make the world a better place. Across 18 counties, we offer an array of programming and perspectives with the goal of ensuring all girls, volunteers, and staff have a safe space, where they can learn and grow and be their authentic selves. Our entire Community Statement can be found in the GSHCC Employee Handbook.
Girl Scout Promise
On my honor, I will try:
To serve God* and my country,
To help people at all times,
And to live by the Girl Scout Law.
Girl Scout Law
Girl Scouts of all ages recite—and live by—the ideals listed in the Girl Scout Promise and Law. They remind us to do our best in being kind to others, respecting ourselves, making the world a better place, and so much more.
As a member of GSHCC staff, I will do my best to be:
honest and fair
friendly and helpful
considerate and caring
courageous and strong
responsible for what I say and do
respect myself and others
respect authority
use resources wisely
and make the world a better place and be a sister to every Girl Scout