Job Description

To tell the story of North 40 Outfitters is to tell a success story of the people of the Northwest. We do what we love, and love what we do because we’re passionate. We’re dedicated. We give it all we’ve got and then we get up in the morning and do it all over again. We’re farmers and ranchers. We’re barrel racers and river chasers. We’re honest. We’re helpful. And our families, our friends, and our communities are everything. This is us. This is who we are. It’s what we do every day.

Our Values

• Embrace Authenticity
• Encourage Transparency
• Promote Learning
• Build Trust
• Earn Respect
• Deliver Value
• Serve Our Customers

North 40 Outfitters is looking to hire a Part-Time Service Shop Administrator to join our team. We believe every team member plays an important role in our success, and we’re looking for authentic, service-minded individuals who value teamwork and take pride in supporting a strong, community-focused business. As a Service Shop Administrator at North 40, you play a key role in supporting our Service Shop by ensuring accurate administrative processes, efficient workflow, and clear communication across sales, service, and parts.

In this role, you will process service and repair billing, manage parts orders, track warranty claims, maintain service records, and coordinate communication between customers, vendors, accounting, and internal teams. Your attention to detail and commitment to organization help the department operate smoothly while delivering an excellent customer experience.

This part-time position requires the ability to work in the Spokane, WA Service Shop for all scheduled shifts, Monday through Friday, between 8:00 a.m. and 5:00 p.m., with the flexibility to work occasional weekends or holidays based on business needs.

Qualifications

• Willingness to share credit, work with others in a team environment, and define success collectively rather than individually
• Ability to take initiative, embrace change, and learn new things
• Drive to be dependable, and to perform well against the expectations of the role
• Administration or support experience and strong attention to detail
• Accurately process repair orders and service invoices, ensuring all parts and labor are billed prior to customer pickup
• Maintain detailed records of service activity, warranties, and parts usage within internal systems and HubSpot
• Organize and manage service-related documentation in compliance with company and vendor policies
• Track departmental activity and assist with reporting for leadership as needed
• Conduct and document monthly facility and safety inspections, supporting follow-up actions
• Manage parts orders from placement through receipt, verifying accuracy and updating inventory records
• Monitor parts usage, inventory levels, and cost allocation to support service and sales operations
• Coordinate returns, exchanges, and vendor credits as necessary
• Assist with inventory audits to ensure accuracy and minimize loss
• Schedule equipment drop-offs, pickups, fleet services, and tire rotations, maintaining organized service calendars
• Prepare parts and documentation in advance to support efficient service workflows
• File, track, and manage warranty claims to ensure timely vendor resolution
• Communicate with vendors regarding orders, shipping updates, discrepancies, and warranty issues
• Process vendor invoices and partner with accounting to ensure accurate and timely payment
• Provide professional customer support by responding to inquiries and sharing clear updates on service status, parts, and billing
• Ability to perform essential job functions with or without reasonable accommodation, including prolonged sitting; repetitive hand and keyboard use; frequent reaching at waist level; occasional bending, twisting, squatting, kneeling, climbing, balancing, and lifting or carrying up to 55 pounds; operation of standard office equipment

Additional Information

BENEFITS & COMPENSATION

We offer a competitive wage, a rewarding work environment, and a phenomenal employee discount on all products North 40 sells.

North 40 Outfitters is proud to be an Equal Opportunity Employer.