Job Description

Shift Lead

Do 4-pawed friends make you smile? Do you enjoy cool pet products that make tails wag? So do we!

If you’re a paws-on leader of the pack who believes any dog can learn new tricks, then come work in our neighborhood!

As Shift Lead at Pet Supplies Plus, you’re pawsitively passionate about people and their pets. Providing exceptional, neighborly service at every opportunity during your workday, you

• assist a neighbor in choosing the perfect toy for a lab who loves to fetch
• stop to greet weekly regular Bruno the Chihuahua when he comes in with his human mom
• show a fourth grader how to test the water in his fish tank
• set an example for the other team members in delivering fantastic neighborly service
• assist the store’s team leaders by reinforcing the daily operational procedures and performance expectations

…all while engaging with PSP neighbors and smiling in the face of puppy breath. Are you awesome? No, you are more than that. You are PAWsome!

Shift Lead key responsibilities include:

• Partnering with store team leaders to learn and reinforce the PSP standards and daily management routines that make your store the favorite pet store in the neighborhood
• Providing leadership coverage and covers management functions up to four times a week when team leaders are offsite
• Adhering to operational policies and procedures (cleanliness, animal care, safety and security) that ensure exceptional service is provided to our neighbors
• Learning and performing back-office procedures – like making signs, updating price changes, and imputing cashier records – to comply with standards and expectations
• Involvement in store recruiting, onboarding and team member development
• Communicating opportunities to improve community engagement or store performance to the team leaders
• Act as store team members when they’re not acting as the manager-on-duty or learning operational tasks

PAWsome Shift Leads will have:

• 2+ years of retail experience
• Proficiency in Microsoft Office
• Strong sales and customer service skills are a must.
• Ability to operate all equipment – including a forklift – to run the store is important, as well as being able to climb ladders, bend, kneel, and lift up to 50 pounds (that cat litter can be heavy!).
• Candidates must be able to work flexible schedules, have reliable transportation and
• Must pass the pre-employment background test and be 18 years of age or older.

Full time team members will have access to a comprehensive benefits package that includes

• Paid time off including PTO, and holidays.
• Company paid Life Insurance and Long-Term Disability Insurance.
• Medical, Dental, Vision and Short-Term Disability options.
• 401(k) with a company match.
• Ongoing training and development.

Pet Supplies Plus is an Equal Opportunity Employer.