Job Description

The St. James Hotel is an iconic, boutique hotel providing modern conveniences, yet steeped in rich history and Victorian charm. The Hotel offers luxurious amenities and culinary delights delivered by remarkable hospitality professionals.

The targeted hiring range for this position is $17.69 - $22.98 per hour depending on qualifications; however, the expanded salary range provides opportunities for advancement. Our salary ranges are determined by role, level, and job location. Within the range, individual pay is determined by factors including job-related skills, competencies, experience, and relevant education, training or a combination of these things and market demand. More information about the specific salary range and benefits for your location will be discussed during the hiring process.

Our benefits package for part-time employees includes a 401(k) match, employee discounts and valuable well-being benefits like free EAP services, financial planning assistance, and well-being coaching, all designed to support your health and financial security.

Are you passionate about elevated guest service, polished hospitality, and creating exceptional dining experiences in a refined lounge setting? We are seeking a professional, poised, and service-driven Shift Lead to join our team in our unique speakeasy-style lounge at the St. James Hotel.

As a Shift Lead, you will play an essential role in guiding the front-of-house team and ensuring each shift runs smoothly with a strong focus on detail, ambiance, and personalized guest experience. This position is ideal for someone who thrives in a sophisticated, intimate environment and understands the importance of thoughtful hospitality, seamless execution, and maintaining a distinctive guest experience.

Key Responsibilities

• Execute and oversee the shift responsibilities of servers, bartenders, and support staff to ensure smooth and polished service
• Lead the team through clear communication, coaching, support, and accountability
• Uphold the elevated service standards, atmosphere, and guest experience at all times
• Respond to guest needs and resolve service concerns professionally, discreetly, and with a hospitality-first approach
• Maintain a clean, organized, and inviting environment throughout the lounge
• Ensure attention to detail in all aspects of service, presentation, and overall flow of the shift
• Enforce established systems, policies, and procedures to support consistency and operational excellence
• Assist with training, onboarding, and developing team members to maintain a knowledgeable and service-focused staff
• Ensure compliance with all health, sanitation, and safety standards •

What We’re Looking For

• A passion for hospitality and delivering an elevated guest experience
• Strong leadership, communication, and problem-solving skills
• A calm, composed, and professional presence in a refined service environment
• A strong eye for detail and commitment to maintaining high standards
• Experience in restaurant or lounge service
• The ability to lead by example and foster a polished, team-oriented culture

Qualifications

Associate’s degree (A.A.) or equivalent from two-year college or technical school and six months to one year related experience/training in a premier restaurant, lounge, or banquet facility; or equivalent combination of education and experience.

REQUIRED KNOWLEDGE AND EXPERIENCE

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Proficient use of Word, Excel, Outlook, Internet,
• Able to demonstrate good verbal, written, and communication skills with attention to detail and interpersonal relationships with guests and employees.
• Critical thinking, problem solving, and prioritization skills.
• Must be able to relate to all different types of people from different cultures and backgrounds. Must establish trust between customers and the company, and must give the impression of sincerity, empathy and willingness to serve the customer.

Additional Information

The St. James Hotel is an Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Individuals with disabilities needing assistance in completing an application may contact rwsc.recruitment@redwingshoes.com or call 651-388-8211.

Please view Equal Employment Opportunity Posters provided by OFCCP at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

All offers of employment are contingent on satisfactory results of a background check and drug screen.

Red Wing Shoe Company, Inc. is a drug-free workplace.

Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)