Job Description
As a Security Officer in our iconic venues, you'll serve as the front line of protection for our guests, staff, and property, ensuring fans a safe, secure and enjoyable experience at our legendary music institutions. With a hospitality-first approach you'll maintain a high-visibility presence to protect property and personnel, monitor crowds, and assist guests - fostering a safe and secure environment. As the ideal candidate you are experienced in assessing situations, de-escalating conflicts, and responding quickly in scenarios requiring physical strength and stamina. From iconic musical institutions to honky-tonk inspired venues, our Public Safety team ensures safety standards are upheld so guests can focus on what matters most - the music.
- Ensure a safe and secure environment. Deliver friendly and professional service. Offer general information, directions and assistance. Investigate and report suspicious behavior to management.
- Screen guests upon entry. Use metal detectors, weapons detection systems, and bag searches to prevent weapons or dangerous items from entering the venue.
- Enforce policies, including age and alcohol related regulations. Verify identification and access credentials, manage on-site crowd flow, and conduct appropriate searches. Monitor and control access to restricted areas. Clearly communicate venue policies and procedures.
- Protect property and assets by preventing theft and damage through patrols, surveillance, and monitoring facilities, grounds, and parking areas.
- Provide escorts for artists, VIPs, and other high-profile individuals to ensure safety and privacy.
- Respond promptly to emergencies (medical, fire, severe weather, etc.) according to SOP. Assist guests, support evacuations, administer first aid/CPR/AED and collaborate with first responders.
- Address potential crowd control issues. De-escalate volatile situations quickly and diplomatically. Escort unruly individuals from the venue when necessary.
- Conduct routine safety inspections and audits. Ensure emergency exits and pathways remain clear and unobstructed. Report hazards or defective equipment to management.
- Prepare detailed and accurate incident and accident reports, both verbally and written as required.
- Communicate and enforce all corporate standards, policies and procedures in compliance with local, state and federal laws and regulations. Adhere to and support the Safety and Security Operating Procedures.
- Assist with maintaining cleanliness and orderliness of venue property.
- Perform other duties as assigned.
Qualifications
Education
- High school diploma or equivalent required
Experience
- Background in law enforcement or security with entertainment/hospitality venue and crowd control experience preferred
Knowledge, Skills and Abilities
- Effective interpersonal, verbal, and nonverbal communication skills
- Ability to work extended hours with some physical stress
Licenses / Certifications
- State of Tennessee Unarmed Security License, to include Dallas's Law training, required
- CPR/AED certification required within 90 days of hire
- Crowd Management Training provided upon hire
This position requires a pre-employment drug screening (4-panel: phencyclidine, cocaine, amphetamines, and opiates).
Physical Requirements
Use all senses, including vision (near, far, and color), hearing, and smell to observe surroundings for safety hazards. Communicate clearly, both verbally and through radio communication. Stand and walk continuously and frequently climb and descend stairs and uneven terrain. Frequently lift/carry up to 10 lbs. and occasionally lift/carry up to 25 lbs. Move and react quickly, including bending, reaching, lifting, and climbing. Maintain extended periods of mental focus.
Working Conditions
Indoors and outdoors, in high-traffic entertainment environments, with large crowds and elevated noise levels.
