Job description: Purpose:
To lead, inspire and develop the Retail Store in delivering a true brand experience for Clarks consumers.
To lead, inspire and develop the profits for the business
To take ownership of building the brand aligned to the commercial strategy across the retail estate
To take ownership of the commercial KPI’s, delivering on set objectives monthly
Accountabilities:
Welcome customers friendly, answering customer’s question, helping them to locate items, providing advice or recommendations
Operating scanners, cash register & other electronic (Card terminal, hand scan, etc)
Accepting payments, ensuring all price & quantities are accurate and providing a receipt to every customer, declaration of cash received and cash return.
Cross sell product and introduce new promotion item
Follow all store procedures regarding payment type, voucher and etc
Maintaining a clean workspace
Assist and work with each other to ensure store operation run smoothly
Completion job task assigned by superior with established guideline & SOP
Ensure to keep shelf display with latest trading plan and VM
Receive goods arrival, check, reporting & update good received as per standard procedure to superior
Key Outputs/Results: -Brand visibility, image and awareness in the store and competitor
Retail/ Outlet management and high standards of customer service
Highly motivated, professional and effective team
Proven track record in managing retail stores, sales driven operation savvy
People oriented and administrationEssential Knowledge:
In-depth knowledge and experience of Malaysia Retail market
Proven track record in managing a stores and team of 4Experience in people behavioral development and leading successful teams
Experience in building and developing (coaching) store team member
Knowledge of wider retail and sales environment and current trends
Technical Skills:
Drive and self-developmentTime management and delegation
IT literate, ability to use excel, word, PowerPoint
Fluent in English and Bahasa
Working independently, using initiative and judgement to lead decisions with superior
Excellent communicator
It began with a flash of inspiration. It was 1825 in the Somerset village of Street and James Clark was busy working at the tannery owned by his brother, Cyrus. Among the sheepskin rugs, the off-cuts and cast-offs were piling up when James had a brainwave: “Slippers!”. And the rest, as they say, is history. A few stitches and a few years later, the sheepskin slipper was born.
It was the very first Clarks shoe and the opening chapter in a remarkable story that continues to unfold to this day. In the decades that have passed since the young Mr. Clark’s eureka moment our shoes have seen social, political and economic revolution. They’ve seen fashions in footwear come and go, and come again – everything from court shoes and winklepickers to wedge heels, sandals and sneakers. They’ve tapped to the beat of crooners, rockers, Britpoppers and hip hoppers. They’ve walked, marched, strode and sashayed through an ever-changing world.
New technology, state-of the-art facilities and our love of shoes means we’re not only the number one shoe brand in the UK. With continuing growth in North America, Western and Eastern Europe, India and China, we’re also the world’s largest casual and smart shoe company and the fourth largest footwear company on the planet.
We’ve come a long way since Cyrus and James Clark and the ‘Brown Petersburg’. But their vision and passion live on in our shoes. You could say we’re following in their footsteps.
