Job Description
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Colorado Springs Marriott, nestled near the Rocky Mountains and the vibrant downtown of Colorado’s second-largest city, offers an excellent opportunity to join a world-class team that values personal and professional growth. Our hotel is the perfect home base for outdoor enthusiasts exploring Pikes Peak and Cave of the Winds. When you’re ready to enjoy the great indoors, you'll have easy access to the shops and art galleries in downtown Colorado Springs. Our property boasts pet-friendly rooms and suites, a full-service restaurant with a stylish outdoor patio, 15 flexible event spaces, a fitness center, and pools. Experience our Culture of Care and discover what a career at the Colorado Springs Marriott with Pyramid Global Hospitality can mean for you!
What you will have an opportunity to do:
At Pyramid Global, we prioritize our "People First" value, which forms the bedrock of our identity. We are a dynamic and dedicated team that values diversity, talent, and passion. Collaborating with mutual respect and unwavering commitment, we empower each member to create a positive impact. Our mission extends beyond monetary compensation; we strive to enrich the lives of our associates through exceptional experiences, comprehensive benefits, and avenues for personal and professional growth.
At Marriott - Colorado Springs, we are seeking skilled Room Attendants who share our commitment to providing exceptional guest experiences. Our Room Attendants play a vital role in maintaining the highest standards of cleanliness and comfort for our guests. If you are enthusiastic, dedicated, and thrive in a dynamic hospitality environment, we invite you to join our team.
Key Responsibilities:
Approach all encounters with guests and employees in a friendly service-oriented manner.
Maintain regular attendance in compliance with Marriot/Pyramid Global Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
Comply at all times with Marriott/Pyramid Global Hospitality standards and regulations to encourage safe and efficient hotel operations.
Thoroughly clean and restock the required number of guest rooms per shift.
Complete all pre-cleaning duties including but not limited to guest supplies cleaning supplies and linen for housekeeping cart set-up.
Remove all trash and dirty linen from guest rooms.
Collect soiled linens for laundering, make beds, and replenish room supplies.
Perform other tasks/jobs as assigned by the supervisor or manager.
May be required to disassemble furniture or items in the guest room to conduct deep cleaning.
Deep cleaning tasks may include but are not limited to changing the AC filter cleaning the AC coils touching up paint on walls/molding touching up scratched furniture or rehanging closed slide doors.
Once property trained, be able to clean a room in around 35 minutes and do a refresh in 7 minutes.
Assist in ensuring guest satisfaction through attentive and personalized service.
Collaborate effectively with colleagues and communicate well within the team.
Opportunity for Growth: This position has the potential for growth as Room Attendants have the opportunity to become self-inspectors. As you demonstrate your skills and commitment, you can elevate your role within our organization.
Our Culture: Empowered to Make a Difference At Pyramid Global, we believe in putting "People First." Our team is composed of talented, diverse, and passionate individuals who collaborate with respect and dedication. We empower our team members to make a positive impact not only for our guests, coworkers, and communities but also for themselves. Our mission extends beyond monetary compensation; we aim to create value for our associates through exceptional experiences, benefits, and opportunities for growth.
Our Values:
People First: We cherish a team that thrives on diversity, talent, and passion, working together with mutual respect.
Integrity: We uphold honesty and accountability in our actions, fostering trust among ourselves and our colleagues.
Excellence: We exceed expectations through dedication, hard work, and innovative thinking.
Our Purpose: Creating Value for All We strive to create value for our associates, guests, owners, and communities through our dedicated efforts.
Our Vision: We envision an inspired community of forward-thinking professionals committed to enhancing hospitality for associates, guests, and partners.
Benefits: As a part of the Pyramid Global family, you'll enjoy a range of enticing benefits, including but not limited to:
Exclusive discounts on room rates and experiences at our award-winning hotels
Mental wellbeing support for you and your loved ones
Comprehensive finance and retirement solutions
Performance-based incentives and bonuses
Generous paid time off
Exciting perks and discounts
Professional guidance and support
Competitive health insurance plans
Pet insurance for your furry companions
Skill-enhancing job training
Educational opportunities for career growth
Strong emphasis on work-life balance
What are we looking for?
Qualifications
Engage with guests to ensure their stay goes well.
Work as a team to accomplish the goal of resort/hotel cleanliness.
Keep the work cart orderly and properly stocked.
Proper utilization of equipment supplies and guest amenities.
Thorough cleanliness and sanitation of assigned guest areas
Daily changing and inspection of linens and towels, following the standards set forth in the Green Program
Practice safety standards and be aware of safety hazards, (i.e. broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons) and properly reporting as found
Respect for guests’ property should always be exercised.
Responsible care of equipment
Reports to work on time and according to posted schedule, to maintain accurate time records and follows proper standards for issuance of rooms.
Remain alert, courteous, and helpful to the guests and co-workers always.
Perform other related duties as requested by Floor Supervisor
Weekend availability a must
Previous hotel experience preferred.
Join our team at Marriott - Colorado Springs and play a pivotal role in delivering exceptional hospitality experiences while enjoying a supportive and growth-oriented environment. Be part of our commitment to making a difference in the lives of our associates, guests, and communities.
The Marriott Colorado Springs is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.
Compensation:
$17.00
-
$17.00
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
