Job Description

If you describe yourself as active, organized, customer obsessed, passionate about making a difference and quality driven with a can-do attitude – and having fun doing it, apply to our Part Time Retail Store Shift Supervisor position at our Ice Cream Mountain location so we can meet you!

What You’ll Love About Us:

• Competitive hourly wage $22.31
• Uniforms provided
• Opportunities for training & advancement
• 100% Canadian-family owned company with a culture of super-friendly staff and above-and-beyond customer service
• Jack and Ila Crowe Scholarship (available to all post-secondary students who meet the criteria)
• Perks, Perks, Perks! Discount on products sold in our retail stores and the best thing about working at Kawartha Dairy – you get FREE ICE CREAM!!!

What You’ll Do

• A large portion of the shift will be to scoop ice cream, make milkshakes and assist our customers with their purchases;
• Assist the store management team to maintain and improve the procedures and personnel practices utilized to maintain store inventory;
• Maintain appropriate inventory levels
• Maintain the practice of inventory rotation and control
• Analyze result of inventory variances and improve
• Assist the store management team to establish and maintain work schedules to allow for variances in customer ordering;
• Train all staff in exceptional customer service
• Develop and supervise staff to achieve high levels of performance and customer service
• Develop and maintain a positive productive team working environment
• Supervise staff in the proper practices utilized in the proper preparation and handling of products
• Assist the store management team to maintain communications with staff and customers;
• Ensure customer satisfaction is carried out and resolve customer concerns and/or escalate to the next level of authority as appropriate
• Ensure that front of house offerings are prepared with the highest caliber of presentation
• Provide for monitoring and reporting of personnel practices
• Maintain safe and sanitary conditions for staff and customers
• Retain a thorough knowledge of company policies and procedures
• Assist the store management team to maintain required schedules and procedures for inspection and monitoring of store equipment, store building, processes and procedures;
• Follow inspection schedules for equipment and building
• Provide for inspection and monitoring of processes and procedures Conditions of Employment

Must have a flexible schedule and be able to work evenings, weekend shifts as well as federal and civic holidays to ensure effective oversight of all segments of the business and communication with staff.

What You Need to Get the Job Done:

• 1-2 years’ experience in restaurant supervision or progressive retail experience;
• A wonderful smile and great attitude working with a team;
• Are positive, friendly and social with customers and team members;
• Are mature and reliable with strong communication skills and work ethic;
• Have a flexible schedule and be able to work evenings, weekend shifts as well as federal and civic holidays to ensure effective oversight of all segments of the business and communication with staff;
• You are an excellent coach, mentor, teacher, and communicator who cherishes the experience of managing and working with some amazing people;
• Has the ability to adapt and lead others in a constantly changing, high paced, but super fun environment;
• This is a dynamic role that requires multi-tasking with the ability to work independently;
• Physical ability to work long hours standing/walking and bending at the waist. Tasks that involve grasping using repetitive hand action and reaching above should height to perform some duties. Ability to lift and/or move objects weighting at least 11.3 kg (25 lbs).

We thank all candidates for their interest in Kawartha Dairy Limited, however, only those selected for interview will be contacted. We are an equal opportunity employer and support applicants with disabilities. Accommodations are available upon request throughout the recruitment process. The personal information being collected will be used in accordance with Protection of Privacy Act and shall only be used in the selection of a suitable candidate.