Job Description

As a Retail Sales Specialist, you’ll be on the front lines, representing 5.11 and providing excellent customer service with each interaction. You’ll go beyond assisting customers with finding products—you’ll actively solve their problems and provide complete solutions tailored to their needs. By sharing your product knowledge and making personalized recommendations, you’ll help ensure every customer leaves with exactly what they need to be ready for their next mission or adventure.

What You’ll Do:

• Provide outstanding customer service, focusing on understanding customer needs, solving their problems, and offering complete, tailored solutions
• Be a brand ambassador, sharing your product knowledge and passion for outdoor and tactical gear to help customers make informed choices.
• Support daily store operations, including restocking, organizing displays, and maintaining a clean, welcoming environment.
• Engage with team members, contributing to a positive and collaborative workplace.
• Assist with sales goals by helping customers with purchases, promoting new or featured products, and ensuring customer satisfaction.

What We’re Looking For:

• Passion for customer service and a dedication to delivering an exceptional experience.
• An engaging and energetic personality, that promotes a vibrant and welcoming atmosphere.
• Interest in technical outdoor gear is a bonus—enthusiasm for our products helps you connect with customers.
• Problem-solving skills and the drive to provide complete, practical solutions for customers.

We are looking for leaders who embody these key qualities

• Engaging: Friendly, approachable, and committed to supporting team and customer needs.
• Energetic: Driven to get things done and inspire others to do their best.
• Grit Resilient and passionate about achieving team goals.
• Competitive: Always looking to improve and raise the bar for customer service.
• Assertive: Confident with a strong sense of self and values​.

What We Offer:

• Employee discounts on 5.11 gear—outfit yourself and get ready for adventure.
• Opportunities for career advancement within a supportive, team-oriented culture.
• The chance to be a part of something bigger than retail: we are in the business of inspiring adventure.

Pay Range: $12.68 - $15.00

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