Job Description

Bring the Mayfield Experience to Life

Do you enjoy meeting new people, creating a welcoming guest experience, and sharing a southern tradition with visitors from near and far? Mayfield is looking for a friendly, energetic part-time Retail Store Associate to join our team at the Mayfield Visitor Center in Athens, TN

The Mayfield Visitor Center welcomes families, school groups, community members, and guests of all ages. From the gift shop to the ice cream parlor to the visitor tour experience, our team helps create a fun, memorable, and welcoming environment for every guest.

This role is a great fit for someone who enjoys customer service, is comfortable in a busy public-facing setting, and is excited to serve as a positive brand ambassador for Mayfield

What You’ll Do

As a part-time Retail Store Associate, you will support daily operations in the Visitor Center, including the gift shop, ice cream parlor, and guest experience areas 20-25 hours per week. Responsibilities may include:

• Greet guests in a friendly, welcoming, and professional manner.
• Assist customers with purchases, product questions, and recommendations.
• Operate the cash register / POS system and accurately process cash, credit card, and other payment transactions.
• Scoop and serve ice cream while maintaining a clean, safe, and inviting service area.
• Learn about products sold in the store and stay informed about new arrivals, promotions, and special offers.
• Stock, rotate, organize, label, and price merchandise and displays.
• Help monitor inventory levels and notify the supervisor when items need to be replenished or reordered.
• Assist with regular inventory counts and general store organization.
• Maintain a clean, guest-ready environment by completing assigned cleaning tasks.
• Respond professionally to guest questions, concerns, or complaints and escalate issues when needed.
• Answer incoming calls and assist with general Visitor Center inquiries.
• Support shipping or order-related activities as needed.
• Remain alert to potential shoplifting, fraudulent activity, or safety concerns and report issues appropriately.
• Follow all company safety, sanitation, food safety, and customer service standards.
• Assist with school field trips, families, tour guests, and community visitors.
• Speak comfortably in front of small groups, which may include welcoming tour guests, introducing the visitor video presentation, or assisting with tour-related activities.
• Support special events, school ice cream parties, and community activities as assigned.

Qualifications

What We’re Looking For

The ideal candidate is friendly, dependable, upbeat, and comfortable interacting with people of all ages — especially families and school-aged children. This person should enjoy creating a positive guest experience and be able to stay calm, professional, and engaging during busy periods.

A successful candidate will have:

• Strong customer service skills and a welcoming attitude.
• Ability to communicate clearly and professionally with guests, coworkers, and supervisors.
• Comfort working around crowds, children, school groups, and families.
• A professional image and positive attitude.
• Ability to work well in a team-oriented environment.
• Dependability, attention to detail, and pride in representing the Mayfield brand.
• Willingness to learn Mayfield products, promotions, and Visitor Center operations.
• Ability to speak in front of small groups in a friendly and confident manner.
• Ability to operate or learn a POS / cash register system.
• Basic math skills, including addition, subtraction, multiplication, and division.
• Ability to handle cash transactions accurately.
• Ability to read, write, and speak English.
• Familiarity with food safety, sanitation, retail, food service, hospitality, or tourism environments preferred.

Education and Experience

• High school diploma or equivalent preferred.
• 0–1 year of retail, customer service, food service, hospitality, or related experience preferred.
• Prior POS, cash handling, retail, or ice cream / food service experience is helpful, but not required.

Schedule

The Mayfield Visitor Center is currently open:

Monday, Tuesday, Thursday, Friday, and Saturday
10:00 a.m. – 5:00 p.m. Eastern Time
Closed Wednesdays

Tours are offered Monday, Tuesday, Thursday, and Friday. There are no tours on Saturday, but the Gift Shop and Ice Cream Parlor are open. Candidates should be flexible to work varying shifts 20-25 hours per week, including Saturdays and occasional special events as business needs require.

Why Join Mayfield?

Mayfield has a proud legacy of quality, tradition, and community connection. The Visitor Center team plays an important role in sharing that legacy with guests every day. This position is more than a retail job. It is an opportunity to create smiles, serve great ice cream, help guests find the perfect Mayfield item, and represent a brand that is deeply connected to the Athens community.

If you are outgoing, dependable, customer-focused, and ready to help create a memorable Mayfield experience for every guest, we would love to meet you.

Apply today and help us share the Mayfield tradition — one guest, one scoop, and one smile at a time.

An Equal Opportunity Employer including Disabled/Veterans