Job Description

Why Potters Resorts?

At Potters Resorts, we're proud to be the UK's only fully inclusive resorts, where our guests can relax knowing that everything is included in one great-value price.

For over 100 years, we've been creating exceptional holiday experiences, combining comfortable accommodation, outstanding food and drink, West End-style entertainment, and a fantastic choice of activities – all delivered by an incredible team who genuinely care about making every stay unforgettable.

Our commitment to exceptional service has earned us the title of the UK's No.1 Resort in the Which? readers' survey for two consecutive years, and we're passionate about continuing to exceed our guests' expectations every day.

If you're looking to join a friendly, supportive team where your hard work is valued and every day brings the opportunity to make someone's holiday extra special, we'd love to hear from you. 🌟

Part Time – 20 to 30 hours per week

This role means working every:

• Friday evening
• All day Saturday (split shifts)
• All day Sunday (split shifts)
• Monday mornings

You will work split shifts to cover our restaurant service times:

Breakfast: 7.45am – 11.30am
Lunch: 12.15pm – 3.00pm
Dinner: 6.15pm – 10.00pm

About the Role:

As a Restaurant Team Member, you'll play an important part in creating a fantastic dining experience for our guests. Working as part of a friendly and supportive team, you'll deliver exceptional service across breakfast, lunch and dinner, helping to make every guest's stay memorable.

Your responsibilities will include:

• Delivering warm, friendly and professional customer service.
• Serving food and drinks during breakfast, lunch and dinner service.
• Preparing restaurant areas for service, including setting, clearing and relaying tables.
• Polishing cutlery, crockery and glassware to ensure the highest presentation standards.
• Maintaining a clean, safe and welcoming dining environment.
• Developing a good knowledge of the resort so you can confidently assist our guests.
• Attending training to build your knowledge of dietary requirements, allergens and service standards.
• Working as part of a busy team in a fast-paced environment where no two days are the same.

If you enjoy meeting people, thrive in a lively atmosphere and take pride in delivering outstanding customer service, we'd love to hear from you.

Immediate start available for the right candidate.

Rates of Pay

• £12.71 per hour – Age 21+
• £10.85 per hour – Age 18–20

Qualifications

Although previous waiting experience is not essential, it would be advantageous.

We are looking for candidates that can:

• Build rapport with our guests and help them to feel welcome and enjoy their stay
• Have the necessary knowledge to assist with any dietary or allergen requirements
• Work as a team to ensure that our guests receive exceptional service at each meal throughout their stay
• Use attention to detail to ensure that your work-station is kept clean, tidy, and presentable at all times.
• Ensure that you attend all relevant training sessions so that you can work to the best of your ability
• Promote teamwork by establishing strong working relationships with those around you by treating your colleagues with respect

If you have a natural ability to build a rapport with our lovely guests and put a smile on their face that stays with them throughout their stay – then you could be just the person we’re looking for!

Additional Information

Are You Ready to Shine in Hospitality?

At Potters Resorts Five Lakes, we're not just looking for employees – we're seeking stars who will help us maintain our status as the UK's Number One Fully Inclusive resort. If you're passionate about creating exceptional guest experiences and take pride in your work, we want you on our team!

Why Choose Potters Resorts Five Lakes?

• 🌟 Be part of an award-winning, newly expanded resort
• 💼 Excellent career growth and personal development opportunities
• 🍔 Free Meals when working
• 🏋️‍♀️ Free access to our state-of-the-art gym and leisure facilities
• 💰 Competitive pay rates based on age and experience
• 🎓 Continuous training through our Potters Academy
• 🏆 Regular team recognition, awards, and treat days
• 🤗 A genuinely enjoyable place to work

Potters Resorts is an equal opportunities employer. We will consider all qualified candidates without regard to age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.