Job Description

Newmedica Plymouth: Part Time 30 hours / Full Time may be considered for the right candidate | Community-based with Plymouth clinic base Covering Devon & Cornwall

Help us change lives through better sight

At Newmedica, our purpose is simple: to make a positive difference to people's lives.

As one of England's leading providers of NHS and private ophthalmology services, we deliver over 200,000 patient interactions every year, helping people access high-quality eye care when they need it most.

We're now looking for an enthusiastic and relationship-focused Regional Relationship Manager / Service Engagement Lead to join our Plymouth team and drive referral growth across Devon and Cornwall and grow strong relationships with our community.

This is an exciting opportunity for someone who enjoys building professional relationships, developing business opportunities, analysing performance data, and making a genuine impact on patient access to care.

About the role

As the face of Newmedica Plymouth within the local healthcare and optical community, you will be responsible for building and maintaining strong relationships with optometrists, GPs, referral management teams, Local Optical Committees (LOCs), and other key stakeholders.

You'll spend much of your time engaging directly with our referrers across Devon and Cornwall, promoting patient choice, supporting service awareness, and ensuring partners are kept up to date with our referral pathways and service developments.

Working closely with local colleagues and our central marketing and engagement teams, you'll develop and implement targeted engagement plans that increase NHS and private patient referrals while strengthening Newmedica's reputation within the community.

What you'll be doing

Relationship Management & Business Development

• Build and maintain strong relationships with opticians, GP practices, referral management centres, LOCs and other healthcare stakeholders.
• Drive NHS and private referral growth, with a particular focus on cataract services.
• Develop and implement referral engagement plans using data and market insight.
• Identify new business development opportunities across the region.
• Represent Newmedica at local and regional networking events.

Marketing & Community Engagement

• Organise and deliver educational events, CPD evenings, seminars, lunch-and-learn sessions and partner meetings.
• Support local marketing initiatives and brand awareness campaigns.
• Work with central marketing teams to promote local success stories through social media, digital channels, website content and PR opportunities.
• Ensure marketing materials remain current, engaging and accessible for referring partners.

Performance & Insight

• Analyse referral and performance data to identify opportunities for growth.
• Monitor local market activity and competitor developments.
• Share insights and best practice across the wider Newmedica network.
• Evaluate engagement activities and identify opportunities for continuous improvement.

Events & Stakeholder Engagement

• Lead and support delivery of internal and external events including:
• CPD evenings
• Store safaris
• Charity events
• Partner dinners
• Educational forums

Supporting Patient Care

• Act as a visible ambassador for Newmedica and our patient-centred approach.
• Support our non-clinical on-call rota, helping patients following surgery with queries and concerns.
• Champion Newmedica's sustainability and community impact initiatives.

What we're looking for

We're looking for an engaging and motivated individual who is passionate about relationship building and improving patient access to healthcare.

Essential

• Educated to degree level or equivalent experience.
• GCSE Maths and English (or equivalent).
• Excellent communication and relationship-building skills.
• Strong presentation and influencing abilities.
• Exceptional organisational and planning skills.
• Ability to manage multiple priorities and work independently.
• Confidence presenting to both small and large groups.
• Strong IT skills, including Microsoft Office, Excel, PowerPoint and Teams.
• Full UK driving licence and access to a vehicle.

Desirable

• Experience in healthcare, sales, business development, marketing or customer engagement.
• Understanding of NHS referral pathways and commissioning environments.
• Experience working with optometrists, ophthalmology services or within the optical sector.
• Knowledge of stakeholder engagement and referral development programmes.

What's important to us

We're looking for someone who is:

• Energetic and proactive
• Commercially aware and results focused
• A confident communicator
• Comfortable working independently
• Passionate about delivering excellent patient experiences
• Skilled at building trust and long-term professional relationships
• Positive, adaptable and solutions focused

Travel requirements

This role is based from Newmedica Plymouth and requires regular travel throughout Devon and Cornwall, typically 2 to 3 days per week, visiting referring partners and attending events.

Some evening and weekend working will be required.

Why join Newmedica?

At Newmedica, you'll become part of a growing organisation that is transforming access to high-quality eye care across the UK. You'll have the opportunity to make a real difference to patients' lives while building strong professional networks and helping shape the future growth of our services.

If you're passionate about healthcare, relationship management and creating meaningful impact within your local community, we'd love to hear from you.