Job Description

Cranleigh Abu Dhabi is seeking a motivated and professional individual to join our Front of House team as a Receptionist (UAE National Role). This is an exciting opportunity for a proactive and organised candidate who thrives in a busy school environment and is committed to delivering exceptional service.

As the first point of contact for parents, visitors and staff, you will play a key role in creating a welcoming and efficient front-of-house experience while supporting the smooth daily operations of the school.

We are looking for someone adaptable, detail-oriented and confident in managing multiple priorities. Previous experience within a school or educational setting is highly desirable.

Main Duties

• Serve as the primary point of contact for attendance queries from parents, staff, and leadership.
• Monitor, record, and update student daily attendance across relevant systems (iSAMS/Engage).
• Follow up on unexplained absences and report trends to relevant SLT and Heads of Year.
• Maintain punctuality logs and issue follow-up letters to parents where needed.
• Coordinate late arrivals and early pick-ups with appropriate sign-in/out systems.
• Prepare and distribute daily absence reports to designated departments.
• Work with ADEK-compliance systems to ensure regulatory requirements are met.
• Manage student attendance records for events, trips, and exam sessions.
• Greet and direct all visitors, providing a warm and professional welcome at reception.
• Respond to phone and email enquiries efficiently and in line with school protocol.
• Support safeguarding practices by managing the sign-in system and issuing visitor badges.
• Assist the wider Admin Team with communications, filing, printing, and event preparation.
• Attend all admin and pastoral team meetings as required.

Minimum Qualifications

• “O” Levels/NVQ/High School Diploma or equivalent.

Minimum Experience

• 1–2 years in a school or customer service environment (preferred)

Job Specific Knowledge & Skills

• Fluent in English (spoken and written); Arabic is advantageous
• Experience using school information systems (iSAMS/Engage/SIMS preferred)
• Strong interpersonal and organisational skills
• Professional telephone manner
• Confident handling confidential data
• Calm under pressure and able to multitask
• Excellent attention to detail

Cranleigh Abu Dhabi is committed to safeguarding and promoting the welfare of children and young people. All staff are expected to follow school child protection procedures. Offers of appointment are subject to satisfactory references and police clearance.