Posting number: 05141
Department: Community Development
Job classification: Public Services Technician III (Part -Time)
Posting type: Open
Categories: Clerical & Data Entry, Community Development, Customer Service, Office and Administrative Support
The Part-Time Public Services Technician III will provide customer service for Community Development with an emphasis on processing transactions and collecting payments.
A keyboarding skills test will be required for all applicants. The skills testing information and link will be sent via email to applicants who have successfully met the qualifications for this position after the closing date of this job announcement. The assessment will close on Wednesday, September 16th, 2026, at 11:59 pm.
Leads and coordinates daily work activities of assigned crew or co-workers: confers with supervisor to obtain direction regarding work assignments and priorities; monitors status of work in progress and inspects completed work; assists co-workers with complex/problem situations, and provides technical expertise; and assists with training and instructing co-workers regarding operational procedures and proper use of equipment.
Performs customer service functions according to area assignment: greets visitors, answers telephones and assists customers, citizens and taxpayers; provides information regarding Cobb County services, programs, policies and procedures; refers callers or visitors to other staff members as appropriate; and takes and/or messages as necessary.
Receives, records and prepares receipts for payments for utility services, fines, fees, new service deposits, new meters, sewer connections, taxes, business licenses, police bonds, permits, court fees and other unit specific fees/services; answers questions regarding accounts, business classifications, charges and fee schedules, taxes, property ordinances, policies, procedures, etc.; inputs bank draft information into billing master; and processes related documentation according to established procedures.
Assists staff or customers in resolving disputes or conflicts concerning payments, fees, penalties, procedural or legal requirements for assignment area: interacts with staff from other departments and outside agencies to conduct research, exchange information, respond to inquiries, and resolve problems.
Establishes and maintains manual and automated records regarding customer accounts: establishes new accounts according to area assignments; processes the connection and/or disconnection of services as appropriate; prepares work orders and coordinates services with other staff as appropriate; maintains files of completed work orders, account documentation, and other program records. monitors customer accounts for billing errors in order to ensure accurate accounting and billing.
Prepares and mails billings and reminders for payments due according to established schedules; monitors delinquencies and performs necessary follow-up to bring current.
Performs a variety of money management functions: verifies money inventory at beginning of the day; performs daily counting and cash drawer balancing of all monies transacted; performs calculations and prepares appropriate tallies and documentation; verifies amounts before turned in at the end of the day; balances and prepares daily bank deposits for pickup by courier;
Performs other related duties as assigned.
Minimum Qualifications
High School Diploma or GED required; supplemented by four years of experience in customer service or cashiering.
Preferred Qualifications
Tasks require the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds).
Sensory Requirements
Some tasks require the ability to communicate orally.
Environmental Factors
Essential functions are regularly performed without exposure to adverse environmental conditions.
EEO Statement
Cobb County Government is proud to be an equal opportunity employer. We encourage applications from all qualified individuals, regardless of race, color, national origin, sex, religion, age, disability, or any other legally protected status.
About Cobb County Government
Cobb County Government proudly employs over 5,000 people, making us one of the premier employers in Cobb County, Georgia. We are committed to offering competitive salaries and exceptional benefits, including:
Four medical plan options
Dental and life insurance
A Hybrid pension plan
Access to a wellness clinic and two fitness centers
Paid holidays, sick, and annual leave
A sick-time buy-back program
Various supplemental benefit options
Since our founding in 1832, Cobb County has grown into a vibrant part of the Atlanta metropolitan area. Our county boasts charming communities, top-performing schools, low property taxes, expansive parks, and recreational facilities. With an ever-growing business landscape, Cobb County remains an attractive place to live, work, and play.
As the third-largest county in Georgia with an estimated population of 787,538, there’s always something to explore here. Outdoor enthusiasts can enjoy adventures such as rafting on the Chattahoochee River, cycling the scenic 12.8-mile Silver Comet Trail, or participating in league sports. For arts and culture, the Cobb Energy Performing Arts Centre offers world-class performances, including Broadway shows, concerts, ballet, and opera.
Located just 20 minutes from downtown Atlanta, Cobb County offers easy access to major sports teams, including the Atlanta Falcons, Atlanta Hawks, and Atlanta Braves. Cobb County itself is home to Atlanta United FC and has hosted countless exciting events for sports fans and families alike.
Join Cobb County Government and be part of a community that blends professional growth with an exceptional quality of life.
#CobbCountyGovernment #PremierEmployer #CobbCountyGA #AtlantaMetro #Careers #workforCobb
