Job Description

Provides administrative support for one or more persons typically at the middle management level; Performs general office duties including word processing, record and file maintenance, mail distribution, and telephone reception; Interacts with external and internal customers on behalf of the supervisor; Works under minimal supervision

Essential Duties

• Maintains established office files and records in accordance with internal procedures
• Receives and refers telephone callers and visitors
• Responds to routine questions and refers more complex requests to appropriate staff member
• Drafts and types routine letters, reports, and memoranda from specific instructions
• Gathers relevant data and compiles statistics and information from identified sources
• Produces a variety of correspondence and reports using software for storing, retrieving, formatting, and integrating data
• Interacts with customers, suppliers, and employees outside of the department on behalf of the supervisor
• Maintains appointment calendars
• Undertakes projects as assigned to support office functions
• Performs other duties as assigned by the appropriate administrator

Required Education

High School Diploma or GED equivalent

Certification/Licensure

None required

Experience Qualifications

Minimum of 2 years of clerical/administrative experience required

Knowledge/Skills/Abilities

• Proficient in Microsoft Office
• Ability to handle confidential information
• Ability to compose and compile correspondence from a variety of sources
• Must be able to work with minimal supervision
• Must be detailed and task oriented
• Ability to compile items of information in accordance with established procedures
• Excellent organizational and customer service skills
• Excellent communication skills both written and verbal

Working Conditions

• Normal office environment

Physical Demands

• Routine physical activity associated with normal office environment
• May have to lift up to 10 lbs