Job Description

Tahoe Family Hearing Clinic, PC, a privately-owned Audiology practice in South Lake Tahoe, CA,is seeking a part-time Patient CareCoordinatortojoinourteam.WehavebeenhelpingpatientsinourcommunitysinceSeptember2022andweare passionate about providing both the best patient experience and industry leading hearing healthcare technology the market has to offer.

Weseekapatient-focusedcustomerserviceadministrativeofficeprofessionalwhoispassionateabouthelpingpeople and interested in developing a career in the field of Audiology.

Ifyouaremotivatedtogoaboveandbeyond,inspiredbyworkingwiththebestteam,andcompelledtodotheright thing then our organization is exactly what you’ve been looking for

CULTURE,ATTITUDE,and ATTRIBUTESareveryimportanttoussotheidealcandidatemust be:

• People-oriented

• Independent

• Patient-centricwithgreatlistening skills

• Anorganizedmulti- tasker

• Detail oriented

• Aself-starterwhoexudespositive energy

• Friendly& compassionate

• Agreat teammate

• Excitedaboutprofessional development

Thefollowing DUTIES&RESPONSIBILITIESarecentraltothe role:

• Managepatientschedulingincludingdiscussingpatientrequirements,confirmingpatientdetails,andscheduling appointments in alignment with provider requirements

• Fosterpatientsatisfactionandimproveclinic productivity

• Insuranceverifications&prior authorizations

• Maintainandfosterstrategicvendorrelationshipsincludinginvoicing department

• Maintainpatientrecords&managepatient charts

• Inventorymanagementinelectronicmedicalrecords system

• Extensivecustomerserviceutilizingemail,phonecalls,textmessages,andin-person interactions

• Processhearingaidorders,cleanings,and repairs

• Assist audiology team with other audiology aid functions

• HIPAAcomplianceand ethics

• Assistoperationswithoffice management

• Community outreach and office marketing

• Maintain clean, organized, and welcoming clinic environment by completing routine office upkeep and cleaning responsibilities

Toensuresuccess,candidatesshouldalsopossessthefollowing EXPERIENCE& SKILLS

• Minimum 1 year sales or customer services experience

• Proficiency in insurance verifications, authorizations, and other required patient benefit determination

• Demonstratedexperiencebuildingstrongpositiverelationshipswithpatients,strategicvendors,andcommunity members

• Anabilitytocommunicateverballyandinwritingwithutmost clarity

• ProficiencywithMicrosoftOfficesuiteof products

• ProficiencywithGoogleSuiteof products

• HighSchool Diploma

• BusinessschoolorAssociatedegree preferred

• Bilingual in English and Spanish preferred

Weofferacompetitivehourly compensation, flexibleschedule,anddelivercareergrowth opportunities.

CandidatesmustbeauthorizedtoworkintheUSforany employer.

WeareanEqualOpportunityEmployer