Job Description

Why Hershey:

At The Hershey Company, our culture is rooted in purpose and inspired by Milton Hershey’s enduring vision that business should create opportunity for others. Through our commitment to corporate philanthropy, we create positive impact by supporting communities, helping children thrive, and operating as a business for good. This includes our deep and long standing partnership with Milton Hershey School, where we invest in education, workforce readiness, and hands on engagement to help students succeed beyond the classroom. Supported by strategic grantmaking, product donations, cross brand collaboration, and strong employee volunteerism, Hershey offers a place to work where making a difference—locally and globally—is part of how we do business every day.

Job Location: Hershey, PA

Hourly Pay Rate: $16.00 or more based on experience

Minimum Age: 18 years of age or older

Availability: Requires availability for Friday evenings, weekends, and holiday shifts

Hershey’s Chocolate World is the most popular brand experience in the world. Nearly four million guests visit our location in Hershey, Pennsylvania every year. Our guests come to experience our attractions, enjoy dining in our food court, and shopping for souvenirs, treats, and gifts. Part of what makes our guests’ experience so amazing is the exceptional customer service our team provides. In fact, our mission is to create extraordinary impressions through our people. If you would like to be part of the Hershey’s Chocolate World team that brings our mission to life every day, keep reading to find a career that fits your interest and abilities.

This is a part-time, seasonal position located in Hershey, Pennsylvania, with work hours being primarily in the summer and the fall. The company will not provide relocation assistance or other employment benefits for this position.

Parking Attendants are the first and last point of contact for all guests visiting Hershey's Chocolate World! This position is responsible for the safety of Chocolate World guests while entering/exiting by directing guests to the appropriate parking areas, maintaining proper flow of vehicles in and out of the parking lot, and ensuring spaces are available for guests. Parking Attendants assist with setting up parking cones and directional signage as needed. They are also responsible for processing cash transactions and providing general directions. Parking Attendants are empowered to handle numerous guest situations to ensure guest satisfaction. This position is not a valet position.

This position requires a focus on exceptional customer service and expects the individual to be approachable, courteous, knowledgeable about our products, able to clearly communicate with guests and assist them with questions, and able to provide general information to guests with a high level of professionalism. The required skills will be learned primarily through on-the-job training.

Summary of major duties:

Must demonstrate our Customer Service Pledge

Must be approachable showing that our guests are our priority

Must initiate contact with our guests by being courteous and greeting them with a smile

Must be willing to listen to our guests and provide for their needs

Must provide a genuine Thank You to every guest

Greet, welcome, and provide information to customers and meeting or exceeding service standards

Listen to customers and provide information to assist them

Use basic math skills to process payment transactions

Direct traffic on Hershey’s Chocolate World property during peak traffic times

Minimum knowledge, skills, and abilities required to successfully perform major duties/responsibilities:

Must be able to work outside in all weather conditions including extreme heat, rain, wind, and other inclement conditions

Must maintain a neat appearance and meet the uniform standards

Must be able to walk or stand for 5-8 hours

Must be able to push, pull, lift, and carry 25-50 pounds

Ability to bend, stoop, and twist

Ability to tolerate a repetitive motion of the hands, fingers, and wrists

Must be able to communicate effectively with guests and fellow coworkers and function effectively as part of a team

Cash handling skills

Must have basic math skills such as addition and subtraction

Customer service skills

Teamwork skills

Ability to work in fast-paced environment

Problem-solving skills

Leadership/Ability to take initiative

Minimum Education and Experience Required:

Education: High school diploma or GED equivalent is preferred but not required

Experience: Parking experience is preferred but not required

This description covers the most significant duties performed, but you may be responsible for other minor-related work assignments.

The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.

The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans.

You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability.

You can request an accommodation via phone or email.

To request an accommodation via phone, please call +1 877-804-1794 and leave a voicemail with your contact information. You may also email a request for accommodation to ApplicationHelp@hersheys.com. Please be sure to include “Accommodation Needed” in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request.