Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Ingram Micro is a leading technology company for the global information technology ecosystem.

With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.

Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart.

Responsibilities:

• Serve as the first point of contact for customer inquiries and product-related issues.
• Provide prompt and accurate support via phone and email
• Responsible for working closely with product team achieving both company sales target.
• To handle customers’ inquiry including License quotation, order processing and order cancellation etc.
• Backup for Product Manager
• To perform other related administrative duties

Requirements:

• Diploma or Degree in Business, IT, or related field.
• 1–2 years of experience in customer support, technical support, or product-related roles.
• Strong communication and interpersonal skills.
• Problem-solving mindset with attention to details
• Ability to work independently and as part of a team.