Job Description

SUBSIDIARY: Turning Points for Children (TPFC)

PROGRAM: Food and Wellness Network (FAWN)

ROLE TYPE: Part-Time

The Operations Coordinator for the Food and Wellness Network (FAWN) at Turning Points for Children handles purchasing and storage of food and supplies; handles requests for service; greets clients during program hours, collects intake information; manages data; assembles packages for families; generates required reports; and provides additional support and data on an as-needed basis. The FAWN Operations Coordinator acts as the on-site task manager for all volunteers while at the pantry. This position reports to the FAWN Program Director.

RESPONSIBILITIES:

Food Distribution

• Manages on-site operations for FAWN pantries and liaises with site contacts when relevant
• Orders food weekly, accepts deliveries, and assists with restocking supplies, including the breakdown of large volume purchases
• Coordinates the packing of bags for other Turning Points programs and partners
• Assists with calls to FAWN inquiring about the program; collects intake data, including name, number of family members, need, etc.; determines eligibility; schedules pantry appointments
• Greets clients during distribution hours and ensures that all clients have completed intake prior to receiving pantry resources, if relevant
• Collects and records data for FAWN (e.g., food purchased; donations received; households served; food distributed; etc.)
• Participates in arranging deliveries of in-kind donations to FAWN, sorting donations, and arranging the distribution of donations to FAWN clients as appropriate
• Coordinates logistics for pop-up pantries when relevant

Volunteers

• Recruits a volunteer base to support pantry operations, including unloading and storing food donations, stocking pantry shelves, and staffing the pantry during open hours
• Monitors, coordinates, and manages volunteers at FAWN pantries, including facilitating meetings and trainings
• Orients new volunteers to all TPFC and FAWN pantry policies, procedures, and expectations

Program Support

• Develops social media content and communication material for FAWN
• Supports partnerships with institutions, organizations, and programs that can provide resources and tools to FAWN clients based on their needs
• Support the Case Management program where needed

Administrative

• Attends mandatory training programs provided by Philabundance
• Reports any problems/risk management issues to the FAWN Program Director
• Participates in staff meetings, team meetings, and supervisory meetings as scheduled
• Participates in the quality improvement process and training activities
• Maintains coherence with Turning Points for Children’s vision, mission, and goals
• Maintains the highest ethical standards in organizational operations and individual professional conduct
• Performs other duties and projects as assigned by supervisor or executive management

SKILLS:

• Good interpersonal skills
• Comfortable working in a fast-paced environment
• Good organizational and problem-solving skills
• Comfortable with conflict management and having difficult conversations
• Maintains professionalism by establishing relationships that are ethical, client-oriented, and not self-interested
• Skills in typing, basic computer operations, and Microsoft applications (e.g., PowerPoint, Excel, etc.)
• Comfortable working with numbers
• Completes paperwork and other responsibilities in a timely and accurate manner; maintains an organized work environment
• Able to improve processes and systems while facilitating input and suggestions from others; finds the best approach to get the work done
• Culturally sensitive to the needs and diversities of multicultural communities
• Able to meet the physical requirements of the position (managing food loading, storing food, and preparing food bags)

PHYSICAL REQUIREMENTS:

This position requires frequent standing/walking; lifting/carrying; pushing/pulling; bending/stooping; using arm, leg, and back muscles for extended periods; and unloading vehicles.

EDUCATION:

Bachelor’s degree required

EXPERIENCE:

Minimum of 2 years of experience related to hunger relief, food services, or social services

PAY GRADE: 14

PHMC is an Equal Opportunity and E-Verify Employer.