Job Description

Overview

Join Imperial Cleaning's dynamic team in our Florida office location, as a Part-time Bilingual Office/Operations Specialist and immerse yourself in a vibrant work environment that prioritizes customer-centricity and excellence. Your bilingual abilities in English and Spanish will not only enhance communication but also make a significant impact on the diverse clientele we serve. Take the next step in your career and apply now to be part of a team that embodies hard work, integrity and empathy in every interaction.

To thrive as a Bilingual Office Operations Specialist at Imperial Cleaning, several key skills are essential. First and foremost, exceptional communication skills in both English and Spanish are crucial for effectively engaging with our diverse staff and clientele. You should possess strong problem-solving abilities, allowing you to address customer inquiries and concerns with empathy and efficiency.

Attention to detail is vital, as you will be responsible for accurate record-keeping and scheduling. Additionally, a customer-centric mindset will help you anticipate client needs and exceed their expectations, reinforcing our commitment to excellence. Time management skills are also important, enabling you to prioritize tasks effectively during busy periods.

Finally, the ability to work independently and also in a collaborative environment is key. Adaptability and a positive attitude will serve you well in our energetic and fun work environment, empowering you to contribute to a high-performance culture dedicated to outstanding service.

Job Description

• 1. Work Tickets & Data Management • Create daily Project Crew tickets • Update dates for recurring biweekly/monthly jobs • Complete and close all work tickets accurately • Verify job details, hours, and billing accuracy • Track extra services and special requests in spreadsheet • Flag missing information and follow up with team members 2. Customer Service • Follow up with clients after services are completed • Log feedback, issues, or requests from management 3. Supply & Inventory Coordination • Create and maintain log books for each location • Close out supply orders and ensure proper billing 4. Platform Management • Daily updates in ServiceChannel, Fexa, Worksmith (training will be provided) • Ensure purchase orders have correct amounts • Assist with reporting and documentation 5. HR Support (As Needed) • Conduct interviews for custodial technician candidates • Support onboarding of new hires

KEY REQUIREMENTS:

• In-office position, Monday through Friday 8am-1pm (some flexibility when needed)
• 2-3 years professional office experience
• 2 year degree/ 4 year degree preferred
• Bi-lingual (English-Spanish), is a must.
• Strong customer service, detail-oriented and strong communication skills (email, phone).
• Results-oriented: the ability to resolve challenges and emergencies at a moment's notice.
• Multi task-oriented: The ability to handle multiple projects at a time.
• Customer-focused with a can-do approach to problem-solving.
• Ability to work independently and also in a collaborative environment.
• Basic knowledge of computer applications and software applications (Intermediate ability in Microsoft 365 (Word, Excel, Outlook)
• Ability to learn and navigate various software programs (training will be provided for proprietary software programs)

Applicants must be 18 years of age or older to be considered for employment