Job Description

Location Zip Code:

19020-5813

Job Family:

Service Center Support

We are seeking a hard-working, innovative, detail-oriented, and creative team player to join our Aptive team! This is a part-time Office Administrator position located at our office in Philadelphia, Pennsylvania This role plays a key part in customer retention and service efficiency by managing communication, resolving concerns, and maintaining accurate records. This position will work between 20 and 25 hours per week and is in-office only.

Pay is $20 per hour.

Responsibilities include:

• Partner with customers through phone, email, text, and chat to address their needs quickly and effectively, ensuring strong relationships through responsive and empathetic service

• Educate customers on service expectations, appointment details, and product offerings

• Proactively support customer retention by driving CSAT and NPS improvements through effective service recovery, ongoing engagement, and identifying opportunities to strengthen and expand client relationships

• Collaborate across departments—including technicians, RPS, and office staff—to coordinate and monitor scheduling, ensuring seamless service execution and the best possible customer outcomes

• Participate in the local inventory process, including tracking deliveries and maintaining records

• Process refunds, adjustments, and billing corrections in accordance with standard procedures, while working closely with customers to resolve payment issues and clarify billing inquiries

• Assist with general office tasks and ensure compliance with service center protocols

• Monitoring customer accounts for outstanding balances and assisting with collection efforts

• Perform other related duties as needed

Qualifications:

• High school diploma or equivalent

• Accounts receivable experience preferred

• Experience with CRM or customer service platforms (e.g., Zendesk) preferred

Requirements:

• At least 1–2 years of customer service or administrative support experience

• Strong verbal and written communication skills

• Ability to multitask and manage time effectively in a fast-paced environment with accuracy and efficiency

• Proficient with Google Workspace (Docs, Sheets, Gmail) or Microsoft Office Suite

• Strong problem-solving abilities and a customer-first mindset

• Comfortable working independently while following established processes and procedures

Aptive Pest Control:

Aptive Pest Control provides pest control services to 34 states in the US. Co-founded in 2015 by Vess Pearson and David Royce, Aptive launched with the clear intention of becoming a world-recognized brand.

In 2021, Aptive was included in Inc. Magazine’s “Best in Business” list of companies that make a positive impact. Aptive is also featured on Glassdoor's 2019 list of Top 100 US workplaces and is ranked one of Entrepreneur Magazine's Best Companies in America. We are a proud member of the EPA's Pesticide Environmental Stewardship Program and have partnered with the United Nations Foundation’s "United to Beat Malaria" to help stop the spread of malaria transmitted by mosquito bites.

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter.