Job Description

Part-Time NOC Analyst I (Weekends, Evenings & Overnight)

Department: Infrastructure & Security

Employment Type: Part Time

Location: Canada - Remote

Description

We are seeking a part-time NOC Analyst I to join our Network Operations Center (NOC) team. The successful candidate will be responsible for monitoring and maintaining our network and systems to ensure optimal performance and uptime. This entry-level position offers the opportunity for growth and development within our organization.

The hours/schedule for this role are Saturday + Sunday and a flexible weekday shift, somewhere near 4pm - 1am EST.

Our People:

Our team members are collaborative, positive, and dedicated to mutual success. Transparency isn't just a buzzword here; it's a commitment to open communication, ensuring every voice is heard and valued. Guided by our core values — Passionately Curious, Own It, Go Beyond, and Serve as One — we’re here to create something extraordinary together.

Our Core Focus:

Our team members play a pivotal role in our focus: Serving those who serve with technologies for today and tomorrow that make life safe and simple. With nearly 30 years of specialized expertise, our team goes beyond conventional boundaries, delivering tailored managed services and cybersecurity solutions to our clients.

Your Growth:

We are a growth minded organization that prioritizes development, offering numerous opportunities for career advancement. Rooted in our core value of being Passionately Curious, VC3 offers a dynamic learning environment, emphasizing hands-on experiences and formal development programs that celebrate continuous learning to propel your career forward.

Key Responsibilities

• Monitor network and system performance using various monitoring tools and software.
• Identify and troubleshoot network and system issues, escalating as necessary.
• Perform basic system and network configurations and deployments.
• Maintain accurate documentation of network and system configurations and changes.
• Collaborate with cross-functional teams to resolve issues and implement solutions.
• Monitor and respond to alerts and notifications generated by our network and system monitoring tools.
• Provide timely and effective communication of network and system issues to internal and external stakeholders.
• Participate in on-call rotation and respond to after-hours incidents as needed.
• Ensure Tickets are properly created and notated to account for time
• Manage personal workload and ensure that service level agreements (SLAs) are met.
• Additional duties as required

Skills, Knowledge and Expertise

• Associate's degree in Computer Science or related field, or equivalent work experience.
• Experience with network and system monitoring tools; ConnectWise Ticketing, OpenDNS, Kaseya VSA, and PRTG a plus.
• Knowledge of networking concepts such as TCP/IP, routing, and switching.
• Basic understanding of server and operating system concepts, including Windows and Linux.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team-oriented environment.
• Attention to detail and ability to prioritize multiple tasks.
• Willingness to learn and adapt to new technologies and processes.

Additional information you will want to know

• Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment
• VC3 offers a comprehensive benefit package and 401K/RRSP company matching

Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted.