Job Description

Department: Spa

Reports To: Director of Spa

Supervises: N/A

Level: Hourly, Commission, and Gratuity

For those who seek the best, there's only Stein.

Stein Eriksen Lodge: an authentic European lodge nestled mid-mountain at the acclaimed Deer Valley Resort in Park City, Utah. Named after Norwegian Olympic Gold Medal skier Stein Eriksen, the Lodge is known as a premiere year-round destination.

Why work for the best?

The Stein Collection creates legendary experiences for our team members, guests, and owners at all four of our properties: Stein Eriksen Lodge, Stein Eriksen Residences, The Chateaux Deer Valley, and The Chateaux Residences. We believe that our goals are realized through commitment to our team members, where every person is a valuable asset and key ingredient to success.

We consider ourselves very fortunate to be based in Park City, a vibrant, community-oriented town, and consider it our duty to contribute, support, and partake in these extraordinary efforts. As a long-established icon and ever-growing brand, Stein Collection employs hundreds of hard working, diverse, and exceptional team members year-round. More than 70 team members have been with us for 10 or more years and we attribute our staff loyalty to the positive and respectful company culture our team fosters.

Position Summary:

The esthetician will provide all facial and add-on treatments offered to guests at the Stein Collection Spas while maintaining the highest level of service standards set by the company and adhere to the Forbes 5-star Standards.

Essential Functions:

• Provide all facial and add-on treatments as outlined in protocol manual.
• Able to provide natural manicures and pedicures as outlines in the protocol manual.
• Available to work holidays, weekends and evenings as needed.
• Attend provider training and meetings as scheduled.
• Assist in establishing and maintaining standard of excellence in professional image and service.
• Use products within guidelines set in the policy/procedure manual.
• Proper use of all spa facilities and equipment as outlined in the policy/procedure manual.
• Accurately communicate information regarding guests to Spa Desk Attendants for input into Book4Time.
• Follow-up with the Director of Spa and Lead Esthetician on all comments, concerns and suggestions made by staff members and resort guests.
• Explain and promote all spa and resort facilities, services, and activities.
• Always keep the work area clean and neat. Maintain sanitation as regulated by the State Board of Utah.
• Assist other departments within the spa whenever necessary and available.
• Responsible for adhering to The Stein Collection associate handbook and Policy/Procedure manual.
• Ensure the smooth flow of spa operations by reviewing the daily treatment schedule and maintaining a timely schedule.
• Create an excellent experience for all guests through a friendly, professional, and helpful attitude. Approach all encounters with spa guests, members, and fellow employees in a gracious, attentive, courteous, and service-oriented manner.
• Report to work in appropriate uniform, on time, and well-groomed according to guidelines.
• Participate in and support hotel and company efforts towards sustainability and environmental initiatives.
• A genuine affinity for interacting meaningfully and positively with others.
• Ability to support the spa operations of the property to maximize customer satisfaction, team member performance, and business results.
• Ability to ensure that visitors to the hotel are delighted by the quality, creativity, and variety of our Spa services and that the spa is regarded as a strong point of differentiation for the hotel in its local market.
• Ability to maintain calm during busy periods and treat our guests and our colleagues with respect and work hard together to deliver the highest quality of service to all.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum of supervision.
• Professional, polished etiquette, and treatment protocol skills and knowledge.
• Perform other duties as directed, developed, or assigned.
• Adhere to Forbes 5-star Standards

Qualifications and Other Responsibilities Required:

• Master esthetician license issued by Utah Board of Barbering and Cosmetology.
• Minimum 1 year experience as an esthetician.
• Resort experience preferred.
• HydraFacial Certified preferred.
• Dermaplaning experience preferred.
• Manicure and pedicure experience preferred.
• Luxury retail cosmetics experience preferred.
• Ability to provide all facial treatments and services as outlined in Policy/Procedure Manual.
• Availability to work Weekends and Holidays
• Must be an enthusiastic, high energy team player.
• Ability to work in a fast-paced environment.
• Ability to multitask is essential with great attention to detail.
• Excellent communication style and out-going personality.
• A love for taking care of people and a true sense of hospitality.
• High School Diploma or equivalent
• Ability to work in an environment infused with a variety of scents/aromatherapy
• Must have reliable transportation.

Physical Requirements:

• Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to property.
• Constant need to perform the following physical activities: grasping, turning, finger dexterity.
• Occasionally needs to stand for long periods of time.
• Lifting/carrying up to 10 lbs. frequently and 25 lbs. Occasionally.
• Vision requirements: the constant need to view small print. Frequent need to see small details and things clearly beyond arm's reach.
• Hearing requirements: the constant need to speak, respond to the public and converse with staff. Ability to hear fire alarms and emergency equipment.

Education, Experience, and skills required:

• Ability to communicate clearly and pleasantly, both orally and in writing, using correct spelling and grammar, with guests, co-workers and management to their understanding, both in person and by telephone.
• Ability to input and access data in a computer.
• Ability to maintain discretion and confidentiality of all guest and resort information.
• Ability to promote positive relations with all guests and co-workers.
• Ability to be well organized, maintain concentration, think clearly, and follow through.
• Ability to quickly learn, remember, provide, and adhere to all facial treatments as outlined in Policy/Procedure manual.
• Ability to assist the guest in selecting services to best aid in attaining their goals while at the spa.
• Ability to educate/advise clients on skincare products and regimens most suited to their skin type.
• Ability to work cohesively with other departments and co-workers as part of a team.
• Ability to remain calm, centered and focused despite surroundings or personal circumstances.

Stein Collection offers:

• Paid training time and programs.
• Chef prepared meals daily in our cafeteria, at no cost to you.
• On site heated garage for employee parking -a great perk in winter!
• Unmatched ski/snowboard benefits at Park City Mountain/Canyons Resort and Deer Valley Resort.
• Weekly raffles for tickets to events such as the Utah Jazz, Utah Mammoth, Real Salt Lake and Salt Lake Bees.
• Monthly team member appreciation events and recognition programs.
• Hotel room, spa, dining, shopping, ski/snowboard rental discounts available.

We pride ourselves on being an EEO. We are committed to hiring a diverse workforce.