Job Description

*Citizens First Bank is a division of Seacoast Bank. This position is for Citizens First Bank branded locations and on-site only*

About the Organization:

Citizens First Bank, a cornerstone of The Villages community, was founded by the visionary founders of The Villages in 1991.  “We are a bank created specifically to fill the needs of our community and to conscientiously and joyously serve our Villagers residents in every possible way.” -Founder Harold Schwartz.  Since that time, the vision of the Bank has expanded to build upon our purpose of serving the Villages in every way while sharing our exceptional service and lasting relationships with the people and businesses throughout Lake, Sumter, Marion and Citrus counties.  Citizens First Bank: A Five Star Bank where hospitality meets finance.

About the Position:

Join our Team as a Lobby Host at Citizens First Bank! Are you a people person with a passion for joyful customer service? Citizens First Bank is seeking a dynamic and outgoing individual to join our team as a Lobby Host at our Lake Sumter Landing Branch! As a Lobby Host, you will be the first point of contact for our customers, creating a warm and welcoming atmosphere.

*This is a shared role with a rotating schedule of one week on, one week off*

Lobby Host Responsibilities:

• Greet and assist customers with their banking needs, whether it's opening an account, making a deposit, or simply asking a question.
• Answer incoming calls and direct customers to the appropriate department or representative.
• Maintain a clean and organized lobby area, ensuring a positive and professional environment.
• Promote bank products and services, offering solutions tailored to our customers' needs.
• Collaborate with team members to provide exceptional customer service and achieve branch goals.

Lobby Host Requirements:

Minimum

• High school diploma or equivalent required, one year in a customer service/retail environment.
• Must be able to attend work regularly and on time and perform position requirements with little supervision.
• Must have the ability to meet and greet internal and external customers in a professional, positive manner, ability to communicate effectively, ability to be flexible by being able to adjust adeptly to changing priorities, ability to function as a member of a team including participating in branch activities and displaying positive behavior.
• Must be detail oriented, have good general math skills, letter composition and typing skills. Must be proficient in using Microsoft Office (Outlook, Word, Excel) and skilled in using a 10-key calculator and a multi-line phone system.

Preferred:

• Previous greeting, hosting or reception experience in a banking or related environment. Completed CFT courses in Banking Today

Citizens First Bank is committed to provide equal employment opportunity to all persons regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, marital status, protected veteran status or disability. In addition to federal law requirements, Citizens First Bank complies with applicable state and local laws governing nondiscrimination in employment in every location in which the Bank has facilities.

Citizens First Bank is proud to be a drug, alcohol, and weapons free workplace.