Job Description

• Greet residents and host tours for prospects, follow up of guest cards
• Ensure model apartments are in touring condition, ensuring cleanliness, safety and stocking move-in gifts and snacks accordingly
• Answer and distribute incoming calls and messages throughout day
• Receive and distribute all incoming mail
• Occasionally assist with planning, and hosting after hours resident events
• Assist in preparation of move-in folders, and maintain business center, coffee bar and pet bar
• Maintain accurate and detailed records of traffic activity by entering applicable information into Yardi
• Convert phone traffic into scheduled appointments with prospective residents in order to tour the community
• Ensure excellent customer service to prospective and current tenants, and promote a quality living experience for all residents
• Inspect apartments prior to resident move-ins and ensure apartments are in move-in condition by coordinating move-in/out needs and schedules with maintenance team
• Create and maintain confidential resident files, which includes reviewing move-in paperwork with new residents
• Ensure all open and close procedures are completed daily
• Assist with ongoing resident relations throughout occupant’s tenancy by ensuring occupant’s requests are responded to promptly and accurately
• Responsible for shopping competitive properties, and pursuing marketing opportunities with downtown business
• Assist with processing work order requests for residents and ensure work is completed in a timely manner
• Occasionally assist with planning and hosting after hours resident events
• Participate in company provided training such as fair housing, safety, non-discrimination, and harassment prevention.
• Comply with all company standards, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.