Part-Time Keyholder, UGG - Amsterdam

About UGG

At UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG.We’redriven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers’ desire.  As a member of the Deckers Family, yourepresentour brands and deliver unique, personalized shopping experiences.

Our Keyholders are critical tothe success of our stores.It’syour job to create the best possible customer experience. You stay current in your knowledge of all productions,promotionsand marketing initiativesin order toengage with our customers and best respond to needs. You also know how to communicate the UGG brand’s sustainability initiatives and social and ethical commitments to our customers while sharing your love and passion for our products. As a Sales Lead with Keys, youoperateas part of dynamicteamand you cooperateto achieve business goals.

As an UGG Keyholder, you create personalized shopping experiences for our customers that drive brand loyalty. You understand the importance ourmodelingour Service Training Program and you greet customers promptly and courteously as they enter the store. You ensure that all customer questions are addressed accurately and responded to before they leave. You provide exceptional service from start to finish, including effectively communicating our return policy.  Youmaintainand model a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions including adhering to a dress code. You make yourself personally available to all customers in order provide exceptional service to both our in-store customers and those who call on the phone.
 

Core Competencies

• Ensure the highest level of customer service possible

• Prioritise brand and product knowledge training and share this knowledge in customer interactions

• Communicate effectively with customers, team members, management, and corporate stakeholders

• Empower team members through communication and recognition

• Contribute to a team and cooperate to achieve goals

• Multi-task in a fast-paced environment

• Maintain knowledge of current trends and styles

• Respond to problem situations with professionalism

• Think critically to solve problems and approach challenges with agility

Who You Are

• A natural communicator who conveys the UGG and Deckers Brands vision and mission

• Amotivated team player and self-starter

• Excellent team building skills

• You have aproblem solvingmindset and approach challenges with agility

We Would Love to HearFromPeople With:

• PreviousRetail experience

What We Will Give You

• Extras, perks & volunteering opportunities - Being a valued member of the UGG and Deckers Brands team means more than just apaycheck From generous discounts to community-based programs, we offer a variety of cool extras. 

• Growth and Development; Deckers Brands was built onthe idea of pursuing passion.That’swhy we offer extensive opportunities and support for personal and professional development including a Global Mentorship Program

• Uniform Allowance

Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunityemployerand our employees are people with different strengths, experiences and backgrounds who share a passion forour brands. We welcome qualified applicants embracing their race,color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age,militaryor veteran status, mental or physical disability, medicalconditionandall ofthe other beautiful parts of your identity.

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