Job Description

Job Location: Springfield- 2360 E. Sunshine - Springfield, MO 65804Hours:
Monday through Friday (10am to 7pm) and Saturdays (7am to 2pm). Some flexibility available depending on candidate's availability.
Working at The Bank of Missouri
At The Bank of Missouri we know it takes great people to support the communities we serve! We are passionate about caring for people and communities, and know how to recognize and reward our employees for their talent and contributions. When you work at The Bank of Missouri, you not only get to help others, but you also get the resources, opportunities and support to grow your own career.
About our Company
Staying in business for more than 127 years is hard. Really hard. But, thanks to our great customers in the communities we serve and our entire team, we’ve grown from one bank, once known as The Bank of Perryville, to now 35 locations in 25 communities across Missouri.
If you think about it, since 1891 when the bank was founded, we’ve endured many events: the Great Depression, two World Wars and the Financial Crisis of 2007-2008.  We are a growing, $1.7 billion institution with plans to further expand as opportunities present themselves. With our roots firmly planted in Perryville, Missouri, we continue to grow; evolving and expanding with our amazing team, customers and communities.
Those principles are the reason we are still in business today: caring for people and communities is our foundation. With every financial decision we make, we bear those values in mind, every time. We are proud, but above all, very privileged to say, “We’ve been community banking since 1891.” We look forward to the bright future which lies ahead for the shareholders, employees, customers and communities served by The Bank of Missouri.
About this job:
As an Interactive Teller you will use our Interactive Teller Machines (similar to an ATM but with an interactive screen) to provide our customers with a variety of account-related service assistance in a prompt, professional and courteous manner while maintaining the confidentiality of the Bank’s records and member transactions. Interactive Tellers act as the Bank’s personal representative with customers by building strong relationships between the customer and the Bank. The right person for this job will be able to consistently demonstrate exceptional customer service standards, be professional and friendly at all times, and will be willing to work flexible work shifts to accommodate the extended operating hours and business needs of the Interactive Teller Center.
Here are some of the great benefits you will enjoy as a member of our team:
- Competitive Salary
- Personal paid time off, as eligible
- 401K and Employee Stock Option Plan, as eligible
- Fitness reimbursement
- Learning, development and growth opportunities
As an Interactive Teller, you will:
- Handle all phases of ITM transactions including but not limited deposits, withdrawals, transfers and payments.
- Ability to work multiple programs simultaneously to complete the customer’s transactions.
- Balance ‘virtual vaults’ at the end of each shift.
- Complete all government-mandated reports related to large cash transactions independently.
- Verify endorsements as required by ITM operational policies.
- Promote strong and lasting relationships by providing excellent service.
- Resolve customer requests through proficient use of the system tools.
- Work independently to analyze, research and resolve medium to high complexity problems.
- Adhere to regulatory rules and Bank policies.
- Assist in identifying suitable products and services for customers’ financial needs.
- Meet service level goals and expectations related to department and company objectives.
- Maintain confidentiality and security of customer information according to regulatory and organization guidelines and policies.

Qualifications for Success:
- High School diploma or equivalent
- Working knowledge of bank products and services. Experience in a teller role in a financial institution preferred
- Excellent customer service skills
- Excellent communication (verbal, written and listening) skills: interpersonal communication skills
- Demonstrate ability to process and complete teller transactions in a non-traditional teller environment while offering excellent member service that promotes the Bank’s technology initiatives
- Proficient telephone etiquette skills including the ability to speak clearly and concisely with customers and the ability to effectively communicate with people at all levels and from various backgrounds
- Demonstrates ability to assess risk, exercise discretion and handle sensitive and confidential information or issues
- Demonstrate understanding of fraud and other risks associates with ITM transactions
- Ability to troubleshoot ITM technical issues
- Effective decision making and problem solving
- Flexibility with work schedule
The Bank of Missouri is an Equal Opportunity Employer