Job Description

Company Description

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.

Job Description

The Host is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for organizing the floor, the floor plan, distribution of sections, menus etc. Host/Hostess communicates with kitchen team at all times as well as the MOD.

Additionally, the Host maintains menus, host stand and reservation system/phone. Proper etiquette is a must at all times.

• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Have a thorough knowledge of menus and current specials in applicable outlets.
• Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
• Be familiar with the operation of the Open Table
• Ensure menus are clean.
• Ensure that there are updated menus for each shift.
• Perform opening and closing procedures and side-work duties.
• Ensure that the host stands is kept stocked, tidy and clean.
• Service guests to the standard steps of service.
• Escort guests to their tables and pull chairs for them.
• Bring the guest’s drinks using a tray when escorting them to the restaurant from the bar.
• Be familiar with fire extinguishers, locations and know how to use them.
• Ensure overall guest satisfaction.
• Other duties as assigned.

Qualifications

Education & Experience

• High School diploma or equivalent.
• Excellent reading, writing and oral proficiency in the English language.
• Some food and beverage experience at a luxury hotel or restaurant an asset.
• Proficient knowledge of wines, spirits, and mixed drinks. (bench test preferred)

Physical Requirements

• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally
• Ability to stand for the entire shift.

General Requirements

• Must be able to effectively communicate, both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Raffles Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Raffles Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas if needed.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties if requested by management.
• Maintain a friendly and warm demeanor at all times.

Additional Information

• Hourly Wage: Intro rate $26.42 - wage after 90-day probationary period is $29.36
• Employee benefit card offering discounted rates in Accor worldwide for you and your family.
• Excellent Company benefits including medical, dental, vision and life insurance.
• Personalized development opportunities across Accor's extensive brand portfolio.
• Ability to make a difference through our Corporate Social Responsibility activities