Job Description

• Serve as liaison to artist management teams and venue management. Communicate with all partners to deliver exceptional guest service and personalized support to artists, crews, VIPs, and backstage guests throughout the event.
• Coordinate backstage logistics. Oversee dressing room assignments, hospitality placement, and ensure artists attend soundchecks or rehearsals in a timely manner.
• Set up and break down backstage hospitality areas for designated events. Maintain areas throughout the day and ensure they are restored for the next day.
• Deliver supplies (food, beverage, equipment) to backstage hospitality areas as needed. Monitor backstage and VIP areas to ensure supply of food, beverages, utensils, etc. is maintained.
• Procure specialty food and beverage items, including artist rider requests where applicable. Monitor budget as needed.
• Maintain cleanliness and organization. Monitor and empty trash, wipe down surfaces, mop floors, wash dishes, utensils, tables, chairs, and kitchen areas.
• Maintain backstage supply inventory. Take pre- and post-event beverage inventories as required.
• Launder back of house towels and linens. Assist with artist laundry as needed.
• Report security, maintenance, or housekeeping issues to the appropriate departments. Follow up with departments to ensure timely resolutions.
• Perform other duties as assigned.

• High school diploma or equivalent required

• 1+ years' of experience in customer service/hospitality required

• Effective interpersonal and verbal communication skills
• Excellent attention to detail, organization, and time management
• Proven ability to handle sensitive and confidential matters with discretion
• Able to work during peak times, including evenings, weekends and holidays, to support business needs

• Valid driver's license with satisfactory driving record required
• Must be 21+ for alcohol purchases