Do you speak fluent German?
ABOUT THE COMPANY
Gant is the future of American Sportswear and has been a pioneer of preppy style since 1949. Founded by the Gantmacher family in the college town of New Haven, Connecticut, Gant revolutionized the way the world dresses by creating American Sportswear icons. Today we continue to challenge convention and make clothes for the courageous, the curious and the creative - a community of people who believe you should never stop learning.
Gant enjoys a global presence in over 70 markets, with 600 stores, 4,000 selected retailers and with a team of 1500 employees globally. We strive to become employer of choice within premium lifestyle and are always looking for new passionate people to join their team.
ABOUT THE ROLE
As a Customer Service Agent for the Central European markets you will support customers mainly over phone and email. You will help Gant's customers before, during and after a purchase, Monday-Friday 09-18. You will be the first personal contact point to the brand.
Prior to the shifts, you will receive a week onboarding program, which will take place during regular office hours (Monday–Friday, 9:00–17:00) at their office in Gärdet.
RESPONSIBILITIES
Support customers with queries in relation to orders, products, stores or loyalty program, to name a few, within the tonality guidelines, which is done primarily via Service Cloud.
Report any issues to the E-Commerce teams and the Customer Service Manager
Handover cases and issues handled to the inhouse team
WHO ARE YOU?
To be successful in this role we believe that you speak the German language fluently. Any additional languages are of benefit. It is an advantage if you have previous experience in customer service or working in digital platforms.
You are currently a student and have at least one year remaining of your studies.
But most importantly we believe that you are:
• A solution-oriented fast learner who can handle digital platforms
• Service minded and friendly
• Communicative and not afraid to ask for help
Does this sound like something for you? We look forward to your application.
OTHER INFORMATION:
Start: September
Location: Stockholm, Hybrid solution
Employment form: This is a part-time consultancy position where you will be hired as a consultant through A-hub.
For questions regarding the position please contact Lovisa at lovisa.kallstrom@a-hub.se
A-hub är ett svenskt rekrytering och bemanningsföretag med lokalt ägda "hubbar" i Stockholm (HK), Göteborg, Malmö, Linköping, Umeå, Örebro, Karlstad & Umeå.
Med ett gediget rekryteringshantverk och regional spetskunskap genom vårt unika franchisekoncept så är A-hub det naturliga valet för företag och människor som vill växa och tror på en bättre framtid. Vi levererar rekrytering och konsultlösningar utifrån just era behov och ser till att ni träffar rätt kandidater – oftare.
Vi bidrar till vår gemensamma samhällsnytta genom att motverka kompetensbristen på svensk arbetsmarknad inom IT, Teknik och Business.
Läs mer om oss på a-hub.se
