Job Description

Regular-Part Time (20-29 hrs./week)

Are you looking for a part-time administrative position in the medical field that provides a meaningful experience to make a difference in the lives of our patients every day? Pinnacle Dermatology, part of the QualDerm Partners family, has an opening on our dynamic team as a Part-Time Front Office Receptionist in our Plymouth clinic, primarily Mondays, Wednesdays & Thursdays. If you are reliable, conscientious, and excited to be part of a growing company with a mission to provide skincare solutions that improve lives, we would love to connect with you. This is a great position for someone who is interested in taking their receptionist experience to the next level in a rewarding healthcare setting. Previous experience in a front desk role is preferred, and dermatology experience is highly desired, but not required. Pinnacle Dermatology is extremely proud to be a place where people want to come to work each day. As a fast-growing medical and cosmetic dermatology provider, our team members work together to ensure extraordinary care of our patients. If connecting with patients in this setting sounds like a good fit for you, apply today!

Essential Duties and Responsibilities:

• Greet patients and visitors warmly in person or via telephone, responding to inquiries or directing them appropriately.
• Record patient arrivals accurately in the Practice Management System (EMR).
• Identify patients by name and date of birth, creating new accounts when necessary.
• Prepare paperwork required for patient appointments.
• Contact patients who miss appointments to reschedule and document accordingly.
• Schedule appointments effectively to maximize provider time and patient satisfaction.
• Assist patients in urgent situations using sound judgment.
• Maintain and update patient information in EMR systems.
• Verify insurance eligibility and prior authorization requirements, communicating with Billing as needed.
• Maintain a clean and organized reception area.
• Record and collect patient copays and balances, protecting confidentiality of personal and financial information.
• Follow established policies and procedures, reporting any issues or changes.
• Provide superior customer service and maintain courteous telephone etiquette.
• Collaborate professionally with patients, providers, and team members.
• Contribute to clinic’s social media efforts by gathering content and assisting with community engagement, as needed.

Requirements

• High School Diploma required; Associate's Degree preferred.
• Minimum 1 year customer service experience in a healthcare office preferred.

Benefits

Benefits of joining Qualderm Partners:

• Competitive Pay – Attractive compensation to reward your hard work
• Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 1 floating holidays each year
• Exclusive Employee Discounts – Save on products and services with special discounts just for you
• Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.

Compensation Range: $21.00-$26.50 per hour. Final offer will be based on a combination of skills, experience, location, and internal equity.