Job Description

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.

Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.

Make a Difference in Recovery

Pyramid Healthcare, a nationally recognized leader in behavioral health and addiction treatment, is seeking a compassionate and organized Front Desk Coordinator to join our Altoona Outpatient team. Our outpatient center provides evidence-based, client-centered therapy that empowers individuals on their journey toward lasting recovery.

This role is ideal for someone who enjoys working in a fast-paced healthcare environment, values exceptional customer service, and is passionate about supporting individuals and families impacted by substance use and mental health challenges.

Schedule: Monday–Friday, 4:45 AM – 8:45 AM

Position Summary

As the Front Desk Coordinator, you will serve as the first point of contact for clients, visitors, and staff. You will help ensure the smooth day-to-day operation of the outpatient clinic by providing administrative support, maintaining accurate records, coordinating appointments, and creating a welcoming and professional environment.

Essential Responsibilities

• Manage daily front office operations
• Welcome and assist clients, visitors, and staff
• Schedule and coordinate client appointments
• Maintain, file, and transfer medical records
• Answer phones and perform general clerical duties, including filing, copying, mailing, faxing, and data entry
• Order and maintain office and client supplies
• Support intake processes and billing documentation
• Maintain office equipment and coordinate vendor services when needed
• Manage petty cash and office-related financial tracking
• Ensure the reception and office areas remain clean, organized, and professional
• Perform additional administrative duties as assigned

Qualifications

Required

• High school diploma or equivalent
• Strong organizational and customer service skills
• Proficiency with Microsoft Office applications
• Excellent verbal, written, and interpersonal communication skills
• Ability to learn new software programs, including Electronic Medical Record (EMR) systems
• Ability to remain calm and respond appropriately in high-risk or crisis situations

Preferred

• Bachelor’s degree
• Previous administrative or front desk experience
• Experience in behavioral healthcare, mental health services, or addiction treatment

Why Join Pyramid Healthcare?

• Join a nationally recognized behavioral health organization
• Support individuals on their path to recovery
• Work alongside a compassionate and collaborative team
• Gain valuable experience in the behavioral healthcare field
• Opportunities for professional growth and development
• Be part of a mission-driven organization that changes lives every day

Important Employment Requirements

Due to the nature of behavioral healthcare services and our commitment to client safety, all candidates selected for employment must successfully complete:

• Criminal background screening
• Drug screening
• Any required state-mandated clearances

Employment is contingent upon meeting all screening requirements in accordance with federal, state, and accrediting-body regulations.

Apply today and become part of a team dedicated to transforming lives through recovery and compassionate care.

Pyramid CORE Values:

We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission.

Total Rewards for Full-Time Positions:

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• 401(k) with Company Match
• Tuition Reimbursement
• Employee Recognition Programs
• Referral Bonus opportunities
• And More!

Want to know more?

To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at: https://bit.ly/Pyramid-Careers.

Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.