Job Description

Key Responsibilities

• Welcome guests with a warm, friendly, and professional attitude.
• Complete guest check-ins and check-outs accurately and efficiently.
• Process room reservations, payments, and guest folios.
• Answer phone calls, respond to guest inquiries, and provide information about hotel amenities and local attractions.
• Handle guest requests, concerns, and complaints promptly and professionally.
• Coordinate with housekeeping, maintenance, and other hotel departments to ensure guest satisfaction.
• Maintain accurate guest records and follow hotel policies and procedures.
• Promote hotel services and amenities when appropriate.
• Maintain a clean, organized, and professional front desk area.
• Support the hotel team in delivering excellent hospitality and maintaining brand standards.

Qualifications

• Previous hotel front desk or customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Basic computer skills and the ability to learn hotel reservation and property management systems.
• Ability to multitask and remain professional in a busy environment.
• Strong attention to detail and a dependable work ethic.
• Ability to work independently and as part of a team.
• Flexibility to work evenings, weekends, and holidays as needed.

Join Our Team!

If you enjoy helping people, creating positive guest experiences, and being part of a hospitality team, we would love to hear from you.

Qualifications

DoubleTree by Hilton Downtown is looking for a friendly, professional, and guest-focused Part-Time Front Desk Agent to join our team and help create memorable experiences for every guest. The Front Desk Agent is responsible for providing exceptional guest service throughout the guest's stay, from check-in to check-out. The ideal candidate is personable, organized, detail-oriented, and able to thrive in a fast-paced hotel environment while representing the DoubleTree by Hilton brand with professionalism and care.

Location Description

600 El Paso St, El Paso, Texas 79901

The DoubleTree by Hilton Hotel El Paso Downtown is conveniently located near I-10, El Paso Convention and Performing Art Center, and University of Texas at El Paso. Enjoy almost 5000 sq ft of meeting space with 4 restaurant concepts on-site!

Location

El Paso DoubleTree-EPD