If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
Entry-level peak time position involves working in a call center environment for debit and credit cards. Reviewing all available tools to prevent potential or continued fraudulent activity on debit and credit cards. Assisting members with questions and concerns regarding fraudulent activity on debit and credit cards.
DIMENSIONS:
Constant contact with members, and branch employees via phone.
Make outbound calls to members concerning suspicious activity in debit and credit systems.
Answer all inbound calls from members concerning activity on debit and credit cards.
Communicate emerging fraud trends to supervisors and other applicable staff.
Submit affidavits of fraud.
Possess excellent personal communication skills, good problem-solving skills, well organized, professional, resourceful, and have a willingness to help others.
Must be able to speak English fluently.
Must be able to cooperate and collaborate with co-workers.
Internal communication via email and inner office chat.
Must be professional in all interactions with members and co-workers.
Must be able to work independently and as a member of a team.
Must be able to work shift hours, a minimum of 15 hours a week. Example of schedules: MWF 10a-3p/11a-4p/12p-5p.
JOB ENVIRONMENT:
Shift schedule is an in-office position (hybrid potential after completion of training), working peak hours Monday-Friday (excluding holidays).
Office setting with physical proximity to other employees.
Some background noise from other employees, copy machine, and telephone.
Office setting with physical proximity to other employees.
Some background noise from other employees, copy machine, and telephone.
PHYSICAL DEMANDS:
Must be able to comprehend and carry out verbal and written instructions.
Job requires a substantial amount of sitting.
Use hands and fingers to press keys on a computer keyboard to enter or retrieve information.
Use hands and fingers to press telephone keypad and lift telephone receiver.
Must be able to comprehend phone calls. Must be able to lift 5 pounds.
SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.
Even though we're North Carolina's largest credit union, we're still just "people helping people." We currently serve over 2.6 million members through more than 270 branch offices - and growing! Members have 24/7 access to account services from over 1,100 ATMs, as well as via phone, our website, and the SECU Mobile App.
Since 1937, we've provided financial services to employees of the State of North Carolina, public boards of education, and employees of associations formed for the benefit of State employees, as well as their immediate family members. We are the trusted provider of financial services for millions of members. And, according to Forbes Magazine, we're the best credit union in North Carolina.
State Employees' Credit Union (SECU) is an Equal Housing Opportunity lender and federally insured by NCUA. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
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