Job Description

Job Location: L123 Lebanon PA - Lebanon, PA 17042,

Job Shift: Any, Part- Time

Starting at $12.50 per hour, with a raise upon certification and future tenure-based increases.

Be the Energy. Be the Welcome. Be the Reason Members Love Coming In.

Are you the kind of person who lights up a room, remembers names, and makes people feel instantly comfortable? Do you love being around others, staying active, and creating positive vibes wherever you go?

We’re looking for a Fitness Ambassador — someone who’s more than just staff, but the heartbeat of the club. Think: the mayor of the gym. You’re the first hello, the go-to helper, the motivator, and the friendly face that keeps members coming back.

This is the perfect entry-level role to kick-start a career in fitness, leadership, or wellness — no experience required, just great energy and a people-first mindset

What You’ll Do

As a Fitness Ambassador, you’ll be everywhere that matters — connecting with members and keeping the club buzzing with positive energy.

• Greet members with enthusiasm and make everyone feel welcome
• Be a visible, approachable presence on the fitness floor
• Assist with check-ins, questions, and member needs
• Promote programs, events, and club offerings
• Help maintain a clean, safe, and motivating environment
• Build relationships — know names, celebrate wins, and encourage progress

Who You Are

• Outgoing, friendly, and naturally great with people
• Energized by helping others and being on the move
• Confident communicator with a positive attitude
• Reliable, punctual, and ready to take ownership
• Passionate about fitness, wellness, or personal growth
• 18+

No fitness background? No problem. We’ll train you — personality and effort matter most.

Why You’ll Love Working Here

• A high-energy, supportive team
• Real experience in the fitness and wellness industry
• The chance to make a daily impact on members’ lives
• Clear pathways into trainer, club management or leadership, or management roles
• A fun, fast-paced environment where your personality shines

Benefits

• Growth Opportunities over 90% of our management team started as an entry level team member!
• PTO for all employees
• Employee Assistance Program
• Free employee Black Card Membership

Level 1 Fitness Ambassador: Uncertified, actively working towards Certification

Level 2 Certified Fitness Ambassador: Certified with NCSF or other Nationally Accredited Certification

Essential Job Functions

Fitness Floor Engagement

• Facilitates PE@PF fitness programs and assists members with fitness programs through the Planet Fitness App.
• Provide orientation and guidance to new members on basic workout routines and equipment use.
• Demonstrate basic knowledge of cardio, strength, and functional training equipment (training provided).
• Assist members with proper equipment use and safe techniques.
• Support member retention by building rapport and encouraging positive workout experiences.

Member Experience & Customer Service

• Greet all members with enthusiasm, professionalism, and courtesy.
• Foster a welcoming and inclusive environment aligned with the club’s 'Judgement Free Zone' philosophy.
• Engage with members on the fitness floor to provide encouragement and support.
• Promote club programs, personal training services, and special events.
• Assist with member check-ins, club tours, info calls, account inquiries, and membership updates.

Cleanliness & Safety

• Perform routine cleaning and sanitization of equipment, locker rooms, and high-touch areas.
• Conduct light maintenance checks (changing pads, screws/nuts/bolts, lubing rods, etc.) and promptly report any issues.
• Maintain a safe, organized, and visually appealing club environment.

Qualifications: Job Requirements:

• High school diploma or equivalent required.
• Must be 18 years of age or older.
• Prior experience in customer service, hospitality, or fitness preferred.
• Strong interpersonal and communication skills.
• Demonstrated reliability, punctuality, and ability to work independently.
• Passion for fitness and helping others; willingness to learn basic training techniques (certification not required but encouraged).
• Must complete fitness training certification (NCSF) and manufacturer specific equipment training within 90 days of hire.
• Must be able to perform and demonstrate a wide range of exercises, including strength, cardio, and flexibility movements.
• Ability to stand and walk for extended periods (often 4–8 hours per shift) while engaging with members on the fitness floor.
• Capability to lift, move, and safely adjust fitness equipment weighing up to 50 lbs.