• Own and protect the founder's calendar; schedule, confirm, and reschedule meetings
• Triage email inboxes daily; draft replies; surface what needs attention
• Prep meeting agendas and capture notes; chase action items to close
• Manage personal admin overflow (travel, vehicle, document renewals)

• Cancelled appointment recovery — call cancelled and no-show consultations to reschedule (we currently have a major gap here and need someone who closes it)
• Appointment confirmations — day-before calls to confirm consultations and reduce no-shows
• Proposal follow-up — call open proposals to answer questions and move them to close
• Vendor and supplier coordination — schedule deliveries, confirm payments, request COIs
• Past customer outreach — review requests, referral asks, repeat-business calls

• Coordinate vendor payments through Bill.com (you prep, founder approves)
• Help run payroll cycles through Gusto
• Keep CRM systems clean — ServiceMinder and GoHighLevel (proposals, invoices, contact records)
• Help plan and execute showroom events (design open houses, vendor partner events)
• Coordinate with our in-house crew

• Respond to Amazon Seller Central customer messages (<24 hr SLA)
• Brief and schedule our content creator across social platforms
• Track inventory and flag reorder points

• Organize company documents in Google Drive and Notion
• Maintain vendor contract registry (COIs, W-9s, renewal dates)
• Coordinate vehicle maintenance and registration

• 2+ years in an Executive Assistant, Office Manager, Operations Coordinator, Customer Service Representative, or similar role
• Comfortable on the phone — you don't hesitate to pick up and call. Sales background or appointment-setting experience is a strong plus.
• Experience working in small business or franchise environments
• Strong with technology — Google Workspace, Slack, CRMs; quick learner on new tools
• You use AI tools daily (Claude, ChatGPT) — required, not nice-to-have
• Calm, organized, and proactive — you follow up without being asked
• Live within 25 minutes of Bloomfield, NJ
• Reliable transportation
• Professional written and verbal communication

• Bilingual Spanish
• Experience with ServiceMinder, GoHighLevel, or Amazon Seller Central
• Home services, contracting, or real estate industry background
• Prior appointment-setting or inside-sales experience

• $24–$28/hour depending on experience (W-2, paid biweekly)
• Performance bonus: $25 per appointment recovered from cancelled/no-show; $50 per closed proposal you helped move
• 20 hours/week to start, with clear path to 30–40 hours if the fit is right
• Flexible scheduling — school hours, light Fridays, etc. negotiable
• Equipment provided (laptop, phone stipend)
• Growth path — as our businesses scale, your scope and pay grow with you

• 30 days: Calendar owned, inbox triaged daily, comfortable on outbound calls, all key tools accessed
• 60 days: Cancelled appointment recovery system running; vendor coordination smooth; Amazon CS within SLA; content creator on consistent schedule
• 90 days: You anticipate needs before they're raised. Measurable lift in confirmed appointments and recovered cancellations. Founder is working on the business, not in it.

1. The AI tools you currently use (Claude, ChatGPT, etc.) and what you use them for
2. Your comfort level with outbound calling on a scale of 1–10, and any relevant experience
3. Your ideal weekly hours and earliest available start date

Kitchen Tune-Up Uplifts People’s Lives

Kitchen Tune-Up is a kitchen design and remodeling franchise system of committed professionals. Our remodeling experts update, uplift and upgrade kitchens utilizing our 5 Trustpoints to create an experience second to none. Our 5 Core Services include our exclusive 1 Day Wood Restoration Tune-Up, Cabinet Re-Facing, Redooring, Cabinet Painting, and Custom Cabinets.

While the kitchen is the heart of the home, our people are the heart of our company. At Kitchen Tune-Up our people are valued. Each day we work and collaborate to uplift our customers’ homes as well as the lives of our people.

Find yourself an uplifting opportunity and join our team!

The positions on this website, unless otherwise indicated, are posted by Kitchen Tune-Up® franchisees. Kitchen Tune-Up® franchises are independently owned and operated businesses and if you accept a position with an Kitchen Tune-Up® franchisee, you are employed by that franchisee, and not by franchisor HFC KTU LLC, nor any of its parents or affiliates. The hiring franchisee is solely responsible for all employment decisions including hiring, termination, discipline, compensation and benefits and HFC KTU LLC and its parents and affiliates have no input or involvement in such matters. HFC KTU LLC does not receive, review or store any applications for employment. Any questions about posted positions or the hiring process must be directed to the Kitchen Tune-Up® franchisee posting the position.