Job Description

Job Title: Part-time Employee Success & Care Assistant

Reporting Relationship: Employee Success Manager

Unit: Central Administration

Department: Employee Success & Care-CADM

Campus Location: Maxwell Center

of Position: This position is responsible for being the initial point of customer service for all internal and external customers (phone, email and visitors to the Employee Success & Care suite). They will also be responsible for a variety of administrative duties that support the Employee Success & Care team.

Duties and Responsibilities

Customer Service

• Greeting visitors and callers, handling their inquiries, and directing them to the appropriate persons according to their needs
• Explaining company personnel policies, benefits, and procedures to employees or job applicants
• Opening, reading, routing and distributing incoming mail and other material, and preparing answers to routine letters
• Monitoring Employee Success & Care email and responding to general inquiries
• Completing verifications of employment

Reporting and Data Management

• Prepare and send statements to Medicare supplement members and receive retiree payments
• Prepares and submits journal entries for benefit transactions
• Process vendor bills and submit to accounts payable for payment
• Assist with various data projects, as needed

Administrative Support

• Scanning various forms and papers into the document imaging system
• Ordering all office supplies and maintaining appropriate levels of inventory
• Insuring that all suite printers, fax machines, copiers and other equipment is fully stocked with paper and toner/ink at all times. Contacting the shred box vendor when the bin is full
• Assisting the talent acquisition team reviewing applications
• General office work that includes backing up other Employee Success & Care personnel and overseeing small projects
• Contributes to the overall success of the Employee Success & Care Center by performing all other duties and responsibilities as assigned
• Assist Employee Care Coordinator with securing discounts for IWU employees in Marion, Indianapolis and Ft. Wayne

Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement

Education

• High School Diploma required
• Some college preferred

Experience

• 2 years of previous experience working in an office environment
• Demonstrated ability to work well with others and to be a team player
• Experience in balancing multiple projects and being able to prioritize to meet deadlines.

Required Skills

• High level of accuracy, attention to detail, and excellent proofreading skills.
• Strong written and verbal communication skills; ability to present complex ideas succinctly and clearly to all levels in an organization.
• Demonstrated ability to work effectively under pressure, maintain composure and balance priorities in a dynamic environment to meet critical deadlines.
• Thorough understanding of office procedures and office computer software applications, especially Office365: Word, Excel, Power Point and Outlook.
• Must be able to maintain discretion and confidentiality at all times.
• Reliability, dependability, and strong motivation to respond to requests quickly.
• Ability to multitask and recommend new approaches for continual improvement in the efficiencies of the Employee Success & Care department and its services.
• Strong Christian Commitment, in accordance with IWU Community Lifestyle requirements

IWU Kingdom Diversity Statement

IWU, in covenant with God's reconciling work and in accordance with the Biblical principles of our historic Wesleyan tradition, commits to build a community that reflects Kingdom diversity. We will foster an intentional environment for living, teaching and learning, which exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member's earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement that exhibits Christ's commandment to love all humankind.

LIMITATIONS AND DISCLAIMER

As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.