Job Description

Join Our Friendly and Growing Team at Dentalcare Hook

Dentalcare Hook is looking for a professional, enthusiastic, and patient-focused Dental Receptionist to join our busy practice. This is an excellent opportunity for someone with strong customer service skills who enjoys working in a fast-paced healthcare environment and is passionate about delivering an exceptional patient experience.

As the first point of contact for our patients, you will play a vital role in ensuring the smooth running of the reception area while supporting both NHS and private patient journeys.

Key Responsibilities

• Welcoming patients and providing outstanding customer service both in person and over the phone.
• Managing appointment bookings and maintaining an efficient clinician diary.
• Maximising diary utilisation and supporting practice performance.
• Discussing and promoting suitable private treatment options and dental plans to patients.
• Handling patient enquiries and providing accurate information about treatments and services.
• Processing payments and balancing daily transactions.
• Managing outstanding patient balances and supporting debt recovery processes in a professional and sensitive manner.
• Maintaining accurate patient records using practice management software.
• Coordinating communication between patients, clinicians, and the wider practice team.
• Supporting the practice in achieving excellent patient satisfaction and retention.

What We're Looking For

Essential

• Previous experience in a customer-facing role.
• Hours: 32 hours over 4 days
• Excellent communication and interpersonal skills.
• Strong organisational and diary management abilities.
• Confidence handling payments and financial transactions.
• Ability to work flexibly between Monday and Saturday.
• Professional, positive, and proactive attitude.
• Good IT skills and attention to detail.

Desirable

• Previous dental reception experience.
• Experience using dental practice management software.
• Experience discussing private treatment options and treatment plans with patients.
• Understanding of NHS and private dental services.

What We Offer

• Competitive salary based on experience.
• Supportive and friendly working environment.
• Ongoing training and development opportunities.
• Career progression within a growing dental group.
• Employee benefits and staff discounts.
• The opportunity to make a real difference to our patients' experience.
• Opportunity to progress within the Practice - Head Receptionist