Ensuring the smooth and efficient running of a cash-based dental practice , this role serves as the first point of contact for all patients
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Working 2 days per week (Wednesdays and Thursdays only) from 8am to 5pm on a one-year fixed-term contract, the position requires exceptional organisational and administrative skills to manage appointments, patient enquiries, and practice operations effectively
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Supporting four dentists and an oral hygienist , the successful candidate will provide comprehensive reception, patient care, and accounting support to maintain high standards of service delivery
. R8 000 per month.

Key Responsibilities

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  Welcome all patients and handle enquiries via phone, email, and in person
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  Ensure all incoming emails are answered within four hours of receipt
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  Book accurate appointments for four dentists and one oral hygienist, allocating the correct time for requested procedures
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  Alert dentists upon patient arrival and ensure dental nurses write up daily patient lists
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  Send WhatsApp appointment confirmations 24 hours in advance and day-before reminders
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  Manage cancellation lists to fill diary gaps and telephone patients to ensure attendance
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  Liaise with dentists to arrange patient scripts and provide basic care advice
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  Process debit and credit card payments from patients immediately upon completion of their treatment
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  Utilise the ExACT software package to update patient details, manage information, and record payments
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  Allocate daily payments, process monthly deposit lists, and print monthly age analyses to share with the dentist
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  Follow up on unpaid accounts via email or phone, send accounts for medical aid submission once paid, and escalate non-payments to debt collectors only upon instruction
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  Receive and sign for parcels, ensuring the reception area remains neat and clean at all times
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  Manage petty cash for kitchen and cleaning supplies, ensuring the practice is well-stocked
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  Monitor and order stationery, business cards, and prescription pads
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  Track stock levels of Opalescence and Zoom, noting sales, and place orders with suppliers as instructed
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Requirements

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  Proven organisational and administrative skills
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  Working knowledge of dental products to effectively negotiate the best deals with suppliers
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Software Skills

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  ExACT
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Benefits