At Connected Kerb, our mission is to accelerate the transition to sustainable mobility for all with reliable, affordable and accessible EV charging solutions.
Connected Kerb deliver future-proof, cost-effective and sustainable EV charging solutions for the public sector, developers, fleets, workplaces, car parks and other organisations to help accelerate the transition to EVs for all across the UK. Our unique solution combines power and data at the kerb to deliver user-friendly and reliable charging and provide the foundation for connected cities and communities.
Due to rapid growth, the business is looking for 2 Customer Service Support Coordinator's who will both join us on a 3 day a week basis, ideally working either Monday - Wednesday and Wednesday - Friday.
· Aiming for the extraordinary – We want to strive to be an industry leader in uptime and reliability. You will work within the customer service and operation teams to contribute to ensuring we deliver the best possible service to our clients and customers
· We are an 24/7 operation assisting customers at all times of the day – so flexibility is an integral part of the role
· Delivering an exceptional customer service - We want our customers to feel valued and listened too. You will be communicating with customers by email and phone answering their queries and resolving any issues they have.
· Ensuring the Connected Kerb Network is reliable and we are meeting out KPI’s on uptime and utilisation.
· Good working knowledge of Microsoft Office packages (MS Word, Excel, Project,D365)
· Passionate about customer service
· Customer Service experience in a call centre environment preferable
· Ability to work under pressure to deadlines, and a flexible attitude towards work in order to deal with a variable and demanding workload
· Strong Multi-tasking Skills
· The ability to maintain full oversight of incoming work alongside on going tasks
· Exceptional case Management organisation
· Excellent communication skills both written and verbal
· Is a self-starter who can manage their own time
Why should you choose Connected Kerb as your next career move ?
Connected Kerb is committed to the equal treatment of all current and prospective employees. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Connected Kerb.
Please note, we do not accept speculative CVs and we are not accepting CVs submitted by recruitment agencies.
Hello, we're Connected Kerb. An electric vehicle charging company on a mission to change the world for good, one charge at a time. We want to make charging inclusive, convenient and reliable and become the UK's favourite charging network. Gulp!
We deliver on-street community charging, working with local councils to support homeowners unable to charge their vehicle at home. We also install future-proof EV charging infrastructure at workplaces, retail destinations, car parks, commercial real estate and for residential developers.
As smart cities of the future develop, our charging points support IoT, 5G and other future technologies created to have a positive impact on the planet. We are naturally connected by the products we make, the community we nurture and the planet we help sustain. We're committed to the future of sustainable mobility, relentless in our goal to use technology for the good of the planet.
#ConnectedForGood
