Job Description

As a Customer Service Representative you are responsible for providing front line knowledge to incoming callers and directing them appropriately, while maintaining exceptional customer service.

Being in Customer Service, you address general inquiries and otherwise assist anyone contacting the company, including by gathering basic customer information to the extent necessary to answer their questions and connect them with appropriate people at the company, while abiding by all legal requirements and company guidelines, including those that prohibit taking loan applications from or discussing any loan terms with prospective borrowers.

This opening's hours require availability to work every day, Monday - Friday from 4pm-9pm.

Job duties will vary upon assignment but may include:

• First point of contact for borrowers over the phone, providing exceptional customer service internally and externally.

• Address general inquiries about VA loan process and gather basic borrower information, while abiding by company and industry guidelines prohibiting any discussion of loan terms with customers.

• Process debit transactions and assist clients in making mortgage payments.

• Perform other duties as assigned, excluding licensed activity.

We’re looking for someone who can be passionate about their job and have fun doing it, who will deliver results with integrity, and who enjoys finding ways to enhance the lives of others every day.

We’ll also want to know that you can demonstrate these attributes:

• Dedicated work ethic.

• Ability to multitask.

• Exemplary customer service skills.

• Excel in fast-paced, results-oriented environment.

• Thrive in a highly cooperative work setting.

• Strong interpersonal communication skills (written and verbal).

• Effective communication and conflict resolution.

• Previous customer service experience preferred (but not required).

Learn more:

• Glassdoor
• Careers

Veterans United Home Loans and its affiliates are Equal Opportunity Employers that consider all qualified applicants regardless of race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age (40 or older), disability or genetic information.