Job Description

RelaDyne is the nation's leading automotive, industrial, and commercial lubricants provider and a trusted partner for reliability services. We're more than just a distributor—we're a team committed to innovation, exceptional service, and building lasting customer relationships.

We're looking for a Part-Time Customer Service Representative who is passionate about delivering exceptional service, thrives in a fast-paced environment, and enjoys helping customers find solutions. In this role, you'll serve as a trusted point of contact, providing timely and accurate support while building positive customer relationships and collaborating with internal teams to deliver an outstanding customer experience.

Why RelaDyne?

• Competitive pay - $21-$24/hour
• Career growth opportunities
• Collaborative team environment where your contributions make an impact

What You'll Do

• Manage assigned work efficiently using Salesforce.
• Serve as the primary point of contact for customers through phone, email, and in-person interactions.
• Respond to customer inquiries and collaborate with internal departments to resolve service-related issues.
• Research customer accounts and identify account-specific needs.
• Process account updates, corrections, and invoice adjustments accurately.
• Support the sales team by responding to questions and fulfilling requests.
• Maintain accurate records while meeting productivity and quality expectations.
• Perform other duties and special projects as assigned.

Required Qualifications

• At least 1 year of experience in a high-volume customer service and data entry environment.
• At least 1 year of recent experience handling customer phone interactions in a corporate setting.
• Intermediate math skills.
• Proficiency in Microsoft Excel and Outlook.
• Typing speed of at least 30 words per minute.
• Excellent written and verbal communication skills, including strong spelling and grammar.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities, meet deadlines, and adapt to changing business needs.
• Strong problem-solving skills and a customer-focused mindset.
• Willingness to learn, accept feedback, and continuously improve.
• Ability to thrive in a fast-paced environment while maintaining professionalism.

Preferred Qualifications

• Experience in the transportation or logistics industry.
• Experience using SAP.
• Previous customer service call center or phone support experience.

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Equal Opportunity Employer/Disability/Protected Veteran

RelaDyne and its affiliates are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ethnicity, sex, pregnancy, childbirth or related medical conditions, age, disability, genetic information, protected veteran status, sexual orientation, gender identity, or any other status protected by applicable federal, state, or local law.

RelaDyne is committed to providing reasonable accommodations to qualified individuals with disabilities (including pregnancy, childbirth or other related medical conditions) to enable them to perform the essential functions of a position and to participate in the application, interview, and hiring process. If you require a reasonable accommodation to participate in the application, interview, or hiring process, please contact Human Resources at humanresources@reladyne.com.