City of Germantown, TN

Part Time Customer Service Rep (GAC)

City of Germantown, TN  •  $11.70/hr  •  Onsite  •  4 hours ago
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Job Description

Posting number: 021025-00624

Department: Germantown Athletic Club

Division: Membership Services (GAC)

Job classification: Part Time Customer Service Rep (GAC)

Posting type: Open

Categories: Miscellaneous, Customer Service, Athletics & Fitness, Hospitality and Tourism, Office and Administrative Support, Sports & Physical Education

Summary

Please note, we accept applications for this position on an ongoing basis. Applications will remain on file and will be reviewed only when there are vacancies.

The Customer Service Rep is responsible for delivering excellent customer service in a busy front-desk area.

Shift: 4:30am-9am

Examples of duties

  • Greet and assist all guests and members; provide general information about the Club and its programs, activities and schedules
  • Answer and transfer phone calls
  • Monitor member computer check-in
  • Enter and process membership information using specialized club software
  • Enter sales transactions at POS for members, including program, service and product payments
  • May perform or assist in performing closing activities, including reconciling cash drawer

Qualifications

Should be at least 16 years of age; customer service experience preferred

  • Must have an energetic personality with excellent interpersonal communication skills
  • Skill in using computer and ability to learn to use specialized in-house software
  • Ability to work as a team member
  • Ability to develop and maintain on-going relationships with club members

Supplemental information

EDUCATION AND EXPERIENCE:

Should be at least 16 years of age; customer service experience preferred

SPECIAL REQUIREMENTS:

CPR/AED Certified or ability to obtain.

WORKING CONDITIONS:

Work takes place in a busy front desk environment. Work involves standing during shift and extensive interaction with customers in person and on the phone.

Shift: 4:30am-9am

City of Germantown, TN

About City of Germantown, TN

Germantown offers residents a safe, attractive and energetic community. The City of Germantown, its elected officials and its employees stand ready to provide assistance and quality services are fully committed to making Germantown a great place to live.

Need more information? Contact our friendly customer service representatives at (901) 757-7200 or CustomerService@Germantown-TN.gov.

Employment with the City of Germantown offers opportunities for personal and professional growth. If you are interested in becoming a part of our organization, review our benefits page. Current job openings are posted as they become available at https://www.governmentjobs.com/careers/germantown

The City of Germantown is an Equal Opportunity Employer committed to an alcohol/drug-free workplace and to providing equal opportunities regardless of race, sex, color, religion, national origin, age or disability.

The Human Resources office is located inside Germantown Municipal Center, 1930 South Germantown Road, at the intersection of Germantown Road and Farmington Boulevard. The office is open Monday through Friday, 8 a.m. to 5 p.m. For more information, contact the Human Resource department at HRmailbox@Germantown-TN.gov or (901) 757-7250.

Industry
Government & Public Safety
Company Size
51-200 employees
Headquarters
Germantown, TN
Year Founded
Unknown
Website
germantown-tn.gov
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