Job Description

Position : Customer Service Team Member

Status: Part-Time

OpenShine Holdings Ltd., the operator of several Tommy's Express Car Wash franchises in Southwest Ontario, is seeking a highly motivated Customer Service Team member to support in the daily operations at our Tommy’s Express Brampton facility. We are a growing company with a team-oriented culture and a commitment to providing world-class customer service. We offer competitive wages, benefits and opportunities for career advancement within our growing organization. If you're great with guest service, confident with technology, enjoy working in a fast-paced but supportive team environment, we encourage you to apply!

About Tommy's Express:

At Tommy's Express, we are not just washing cars; we are creating an experience. Our facilities are designed with cutting-edge technology and a focus on providing exceptional customer service.

ROLE & RESPONSIBILITIES:

• Provide quick and friendly customer service to our guests within the car wash
• Promote and upsell membership packages to customers, emphasizing value and convenience.
• Exceed Guest expectations
• Learn and operate all aspects of POS and LPR systems
• Oversee all property aesthetics
• Create and retain new customer relations, including monthly wash packages
• Maintain cleanliness of interior and exterior of car wash and grounds
• Monitor the wash quality of the vehicle
• Learn and uphold the WE OWN IT culture
• Other duties as assigned; duties and responsibilities may change at any time with or without notice.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Exceptional Customer Service
• Must have good communication skills
• Previous sales experience is an asset
• Ability to work in a fast-paced environment and handle multiple tasks
• Proficient in cash handling and operating a cash register
• A winning attitude and great character
• Display self-discipline in setting and meeting goals.

JOIN US AND GROW WITH US!

We thank all those that have applied. Only those considered for the position will be contacted.