Job Description

We are looking for a proactive and organised part-time Customer Service & Administrative Support professional to join our team. In this dual-function role, the primary focus will be on delivering outstanding customer service, while also providing support for general HR and day-to-day administrative tasks that keep operations running smoothly.

This is an excellent opportunity for someone who enjoys working in a dynamic environment, can manage multiple tasks efficiently, and thrives in a people-facing role.

Key Responsibilities

Customer Support

• Serve as the first point of contact for customer inquiries via phone, email, and in person.

• Provide accurate information about programmes, schedules, fees, and facility policies.
• Handle enrolment, registration, and booking processes in a timely and accurate manner.
• Resolve customer concerns and complaints professionally, escalating when necessary.
• Maintain strong relationships with clients and families to support retention and satisfaction.
• Process payments, issue receipts, and maintain transaction records.
• Coordinate with coaches and internal teams to relay customer feedback and scheduling updates.
• Assist with communications such as announcements, reminders, and follow-ups.

HR & Administrative Support

• Assist with general administrative tasks to support day-to-day HR operations.
• Help organise and maintain employee records, documents, and basic filing systems.
• Support coordination of staff schedules, attendance tracking, and leave records.
• Assist with preparing basic HR documents such as offer letters and onboarding checklists.
• Help coordinate logistics for staff onboarding and orientation activities.
• Provide administrative support for training schedules and certification tracking.
• Act as a liaison between staff and management for routine HR-related queries.

Qualifications & Requirements

• 1 years of experience in a customer service, front desk, or administrative role.
• Strong multitasking and organisational skills — able to manage competing priorities with ease.
• Excellent verbal and written communication skills.
• Friendly, professional, and customer-focused attitude.
• Comfortable using MS Office tools (Word, Excel, Outlook) and general computer systems.
• Experience in the sports, fitness, or education industry is an advantage but not required.
• No prior HR policy or employee relations experience required — a willingness to learn is sufficient.

Work Arrangement

• Part-time position: 20 hours per week.
• Remote