Job Description

The College of Southern Nevada appreciates your interest in employment at our growing institution. We want your application process to go smoothly and quickly. We ask that you keep in mind the following when completing your application:

• Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
• Required attachments are listed below on the posting. Your application will not be considered without the required attachments.
• Please note that applications must be submitted prior to the close of the recruitment. Once a recruitment has closed, applications will no longer be accepted.

If you are unable to attach the required documents to your online application or need assistance regarding the application process, please contact the Talent Acquisition team within Human Resources via email at hr.recruitment@csn.edu or call (702) 651-5800 to be directed to the appropriate Recruiter.

The Department First Year Experience (FYE) is looking for student-centered, customer friendly,part-time employees who are interested in becoming knowledgeable paraprofessionals as CSN Coyote Concierges. With oversight from theFYE Director,Coordinator Orientation, and FYE Administrative Assistant III,and Administrative Assistant II,the Coyote Concierges serve as representatives for Students First Stations providing valuable resources,assistancewith the CSN application process, providing enrollment information and general inquiryassistance Coyote Conciergesassistand support prospective, new, and continuing CSN students during the critical transition process of the college adjustment period.

Responsibilities:

• Provide assistanceandmonitoroperationsof Students First Stationsthrough both in-person walk-in help and virtual appointments.

• Demonstrates knowledge about and championsthe First Steps(onboarding for new students)process with incoming students.

• Assiststudents with understanding importantMyCSNdetails such as To Do List, Communication Center, Declaration of major, Student Center.

• Participates instructuredoutreach for various student success initiatives.

• Act as a referral source throughout the academic year to support all students and student services areas at all three campuses.

• Guide students in accessing the many academic resources available at CSN and provide referrals

• May provide online student support through email outreach projectsand responding togeneral academic and resource questions.

• Administrative duties associated with the position include, but are not limited to, regular reporting of students first station data, upkeep of Students First Computer Stations,Coyote Qkiosk stations, and Orientation support.

• Assist FYE Team with implementation of assessment plan throughout academic year.

• Provide support to FYE Peer Leaders as theyassiststudents atStudents FirstStations and FYEFirst Semester Enrollment Events

• Providenew student navigation supportto students within the FYEStudent Guideprogram

• Attend andparticipatein all required training workshops provided in student services and collegetransition

MinimumRequirements

• Must have anAssociatesdegree completed orcompletingAssociates Degreewithin the academicyearhired.

• Ability todemonstratea focus and practice on putting “students first” that translates in all responsibilities as a Coyote Concierge.

• Demonstrategood communicationand interpersonal skills, along with the ability to work with students from diverse backgrounds and skill levels.

• At least one year of customerservice-relatedexperience.

• Demonstrate proficient computer skills

• Ability to troubleshoot minor computer issues (e.g.sign-in, log-on, computer access issues).

• Perform duties in such a way as to foster a work atmosphere that promotes civility, courtesy, collegiality, collaboration, and overall excellent customer service

• Ability to work19.5hours per week; may require work on weekends and eveningsforFYE/Orientationeventsas assigned.

• Ability to network with students in person; maybe responsible forparticipationinFYESocial Media communication/projects/events.

Preferred Requirements:

• Current or former CSN student or other community college experience

Salary Range

$15.00 Hourly

Note to Applicant

Applicants should fully describe their qualifications and experience with specificreferencesto each of the minimum and preferred qualifications. The search committee will use this information during theinitialreview of application materials

All document(s) must be received by 11:59 p.m. the day prior to the closing date posted on the job announcement.

This position may require that a criminal background check be conducted on the candidate(s) selected for hire

As part of the hiring process, applicants for positions in the Nevada System of Higher Education maybe requiredtodemonstratethe ability to perform job-related tasks

Schedules are subject to change based on organizational needs. HR mayattemptto verify academic credentials.

No

48.8%

To be considered for this position all applicants must attach the following documents onto their application:

• Cover Letter

• Resume

• Transcripts

NSHE - INTERNAL APPLICANTS PLEASE NOTE

CSN employees or employees within the Nevada System of Higher Education (NSHE) MUST use the "Browse Jobs" process within Workday to find and apply for jobs at CSN and other NSHE Institutions. Once you log into Workday, type "Browse Jobs" in the search box which will navigate to the internal job posting site. Locate this specific job posting by typing the requisition number in the search box. If you complete an application outside of the internal application process and apply as an external candidate, your application will no longer be considered at the time of minimum qualification review. In order to prevent the disqualification of your application, you will need to reapply as an internal candidate before 11:59 pm the day prior to the position close date.

For more details on this position, please visit our website: My Career at CSN

CSN is an Equal Employment Opportunity/Affirmative Action institution. For more information, visit http://www.csn.edu/nondiscrimination

06/30/2026

Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications. The search committee will use this information during the initial review of application materials.

All document(s) must be received by 11:59 p.m. the day prior to the closing date posted on the job announcement.

This position may require that a criminal background check be conducted on the candidate(s) selected for hire.

As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.

Schedules are subject to change based on organizational needs.

CSN is responsive to serving the educational needs of a diverse and ever-changing community. CSN employs only U.S. citizens and aliens authorized to work in the U.S. CSN does not sponsor aliens applying for faculty, professional staff, or management positions (H-1B Visas) in the absence of exceptional circumstances as defined by the USCIS.