Job Description

CONCIERGE

Location: 99 Fifth Ave & 185 Lyon Street Ottawa, Ontario.

Build what's next at Minto

Working at Minto means being part of something bigger—where your career is built on purpose, progress, and possibility. Here, employees aren’t just valued—they’re celebrated through peer-to-peer recognition, team events, and a culture that feels like family while honouring every individual’s voice.

From day one, we've got you covered

From your very first day at Minto, you'll have access to a rewarding and supportive package designed to help you thrive:

• Peer-to-peer recognition platform that celebrates your contributions
• Professional development and learning support to fuel your growth
• Exciting career paths across a dynamic and purpose-driven organization

Here’s how you’ll contribute

• Analysis of potential AGI filings using financial modelling that incorporates major repair forecasts.
• Preparing packages for AGI submission to maintain resident database, which includes, processing changes to residents;
• Ensure scheduled maintenance plans for property and equipment are assigned to personnel so that they can be completed on a timely basis, reviewing concerns / issues raised during the performance of these maintenance plans with management to pro-actively address concerns / issues thereby minimizing unplanned downtime;
• Perform all facets of the job in accordance with the legislation applicable to the jurisdiction, including: Health and Safety standards, WHMIS, AODA, PIPEDA and Human Rights;
• Coordinate access for Minto staff and contractors for occupied and vacant spaces as well as common areas; ensuring proper notice is given as required;
• Use of the ERP system, Yardi, to record information and perform job activities;
• Supports team goals, objectives, operations and strategy for properties outlined by management;
• Responds to all resident related issues promptly and courteously in a professional manner, informing management when applicable and if follow-up is required;
• Ensures that proper notice is given in advance of entering occupied suites and/or that the resident has authorized entry in advance;
• Prepare mass and individual resident communication, for example, upcoming events, repairs, changes to management, etc.;
• Greets, acknowledge and welcome arriving and departing guests;
• Maintains up to date and accurate information on current events, local services and attractions;
• Books meeting rooms when required;
• Maintains coffee station in lobby;
• Assign parking passes and administration of this;
• Assists guests with luggage, parcels etc.;
• Accepts laundry/dry cleaning from guest and ensures it gets processed;
• Monitors premises to ensure building is safe and secure;
• Performs and carries out emergency procedures as required;
• Ensures front desk/work area is neat and tidy at all times;
• Reports complaints, service breakdowns guest comments and suggestions.
• Ensures Minto Customer Service Standards are implemented at all times;
• Other duties within the scope, spirit and purpose of the job, as requested by management.

What you bring to the team

Here’s what will help you stand out. And even if you don’t tick every box—we believe in your potential and are here to support your growth.

Education: High School is an asset.

Experience: A minimum of one to two (1-2) years of work experience is required.

Skills, Knowledge and abilities:

• Flexible schedule
• Bilingualism is an asset
• Ability to influence without authority / Directing others
• Interpersonal skills
• Ability to multi-task
• Effective Communication skills- listening, written and verbal
• Customer Service oriented
• Collaborative and Team Player
• Microsoft Office (Word, Excel and PowerPoint), Outlook
• Problem Solving skills
• Good Judgment
• Initiative and creative
• Attention to detail
• Knowledge of Yardi considered an asset

Hiring pay range: $21.63 per hour

Pay ranges at Minto are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the location for where the position is being filled.

Ready to build your future with us?

Whether you're just starting out or looking to take the next step, Minto offers the mentorship, resources, and opportunities to grow a meaningful career. With competitive rewards and a strong commitment to well-being, we empower you to thrive—professionally and personally.

Join a team where your growth, purpose, and potential are celebrated. Let’s create something meaningful—together.

About Minto

Our mission to build vibrant communities begins with the people who make it all possible—our employees. Named one of Canada’s Best Managed Companies, we’re proud of our 70-year legacy and dedicated to delivering more—more growth, more purpose, and more impact—for our employees, homeowners, residents, and the neighbourhoods we serve.

Minto is an equal opportunity employer committed to cultivating an inclusive and accessible workplace. We strive to build a team that reflects the diverse communities we serve, including individuals with disabilities. If you require accommodation or support at any stage of the recruitment and selection process, we’ll work with you to ensure your needs are met. To request accommodation, please contact us at hrrecruitment@minto.com.