Job Description

Position Summary:
Under the direct supervision of the Mobile Health Services Program Supervisor, the Community Outreach Educator will assist in three main activities (i) provide vaccine education and community engagement, focusing on the hard-to-reach communities and populations (ii) recruitment of new program participants and partners, and (iii) conduct culturally appropriate outreach to promote department services among Hispanic, Black/African American, LGBTQ+, rural and other vulnerable populations as well as outreach for the Mobile Vaccination Services (MVS) Program under the Mobile Health Services Department (MHS).

The Community Outreach Educator will support the MVS program in educating SYHealth patients and community members on the importance of the MVS Program merging SYHealth’s immunization services under the Mobile Health Services Department. The responsibilities of the Community Outreach Educator will include providing education and outreach related to the MVS program; in-person outreach (door-to-door, canvasing, tabling) focusing on the hard-to-reach community and at SYHealth mobile clinics locations. Furthermore, the Community Outreach Educator will be responsible for the registration and referral of potential participant by creation of appointments and referrals; providing general program information; tracking outreach/engagement activities for reporting purposes; and supporting data collection processes. The Community Outreach Educator will also be responsible for other duties necessary for the successful implementation and completion of the Mobile Vaccination Services Program as assigned by the Mobile Health Services Program Supervisor and Mobile Health Services Manager.

The Community Outreach Educator key responsibilities will include finding new community partners , coordinate outreach efforts before and during Mobile Health Service events, implement outreach strategy for events in alignment with best practices; attend outreach events with proper equipment, collaborate with external affairs team to promote Mobile Health Services via San Ysidro Health social media sites, take pictures of Mobile Unit related events to promote Mobile Health services, collaborating with other team members to ensure the effective functioning of department activities and efficient use of program resources; supporting monitoring and tracking of outreach impact in relation to services provided including documentation and service tracking; working with the Program Supervisor to assure quality improvement goals/objectives and policies/procedures are enforced, and other duties as assigned.

Essential Functions of the Job:
• Conducts culturally appropriate outreach to promote department among Hispanic, Black/African American, LGBTQ+, rural and other vulnerable populations
• Responsible for development of materials and tools necessary to appropriately market, promote and track all department events, services and outreach involved with program goals
• Attends various outreach and engagement events in both community and clinical settings as assigned by supervisor
• Assist in the setup, operation, and maintenance of research engagement/outreach equipment as specifically instructed
• Recruits and refers to potential participants/ partners to department services
• Conducts follow-up calls/ emails to referred/interested potential participants or partners
• Acts as liaison with community partners and collaborators across of San Diego County to identify event locations and coordinate and implement vaccination community events
• Obtains verbal and written consent to collect demographic variables/ feedback forms from participants
• Performs data entry using the study data management system (i.e.; Excel, EPIC)
• Provide reports and data summaries relevant to outreach activities as requested by the Program Supervisor or Manager
• Assists with routine data verification and quality controls to ensure data integrity and consistency
• Aid in a variety of tasks in support of established recruitment and retention goals. Provide assistance to the Program Manager, and Program Supervisor as needed

Additional Duties and Responsibilities:
• Enhances professional growth and development through participation in educational programs
• Attends meetings as required and participates in committees as directed
• Performs other duties assigned
Job Requirements

Experience Required:
• 2-years’ demonstrate experience working with community-based organizations in community outreach and engagement, health promotion, customer services with especial emphasis in Hispanic and Black/African American communities

Education Required:
• High School Diploma or GED Equivalent

Verbal and Written Skills Required to Perform the Job:
• Excellent oral and written communication skills
• Is an active listener and provides support and guidance to others

Technical Knowledge and Skills Required to Perform the Job:
• Superb organizational ability and outstanding social engagement and customer service skills
• Familiarity with excel and database management software

Equipment Used:
• Computers, Software systems, Scanner, Telephones, Copy and Fax machines

Working Conditions and Physical Requirements:
• Prolonged, extensive, and considerable standing/sitting/walking/lifting
• Manual dexterity and mobility
• Always reaching, stooping bending, kneeling, crouching
• Good organizational skills and ability to remain focused and concentrate with noise around
• Ability to handle multiple job task functions simultaneously
• Ability to work harmoniously with others as a team member
• May be required to work evenings and/or weekends, and provide staffing coverage at any SYHealth facility as needed

Universal Requirements:
Pre-employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, pre-employment PPDs. Compliance with all mandated vaccinations and all boosters is a term and condition of employment.

About Us San Ysidro Health is a Federally Qualified Health Care organization committed to providing high quality, compassionate, accessible and affordable healthcare services for the entire family. The organization was founded by seven women in search of medical services for their families and community. Almost 50 years later, San Ysidro Health now provides innovative care to over 108,000 patients through a vast and integrated network of 47 program sites across the county. San Ysidro Health could not serve our patients without the dedication of our passionate and hardworking employees. Apply today and become a part of our mission-driven team! San Ysidro Health has a long-standing commitment to equal employment opportunity for all applicants for employment. Employment decisions including, but not limited to, those such as employee selection, performance evaluation, administration of benefits, working conditions, employee programs, transfers, position changes, training, disciplinary action, compensation, and separations are made without regard to race, color, religion (including religious dress and grooming), creed, national origin, nationality, citizenship status, domestic partnership status, ancestry, gender, affectional or sexual orientation, gender identity or expression, marital status, civil union status, family status, age, mental or physical disability (including AIDS or HIV-related status), atypical heredity cellular or blood trait of an individual, genetic information or refusal to submit to a genetic test or make available the results of a genetic test, military status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.