Job Description

Job Type
Part-time
Description

The Community Health Worker (CHW) will play a pivotal role in providing follow-up support to Family Connects Nurse Home Visitors, ensuring the continuity and effectiveness of services provided to families. This position requires strong interpersonal skills, a passion for community health, and the ability to collaborate with various stakeholders.

Requirements

Part time position

Monday - Friday, 8:30 - 5:00, occasional evenings and weekends

Position Responsibilities:

· Provide timely and comprehensive follow-up support to Family Connects Nurse Home Visitors, including but not limited to:

o *Conducting home visits to assess the needs of families and offer assistance as necessary.

o *Communicating with families via phone calls or in-person meetings to address any concerns or questions following Nurse Home Visits.

o *Collaborating with Nurse Home Visitors to develop and implement care plans for families, ensuring adherence to recommendations and goals.

o *Completes designated Post Visit Connection calls as mandated by the program to collect feedback on participant satisfaction and the outcomes of referral connections.

o Provide culturally sensitive support and host supplemental educational workshops for postpartum mothers, covering topics relevant to postpartum and newborn care. These sessions may be conducted in-person or via virtual platforms.

Resource Referral:

o Connect families with community resources and services based on identified needs, including:

o *Aid families in accessing community resources by helping them collect required documentation, providing necessary paperwork, and assisting with benefit applications.

o Referring families to healthcare providers, social services agencies, childcare resources, and other relevant community resources.

o Providing information on available support programs and assisting families in accessing these resources.

o Identifies, compiles, and manages a system for monitoring community resources, updating as necessary.

Education and Support:

o Offer educational materials and support to families on topics such as infant care, parenting skills, nutrition, and healthy lifestyle choices.

Documentation:

o *Maintain accurate and up-to-date records of interactions with families, including assessments, referrals, recruitment outcomes and follow-up actions taken in accordance with the organization’s policies and procedures.

Collaboration:

o *Work closely with the Family Connects team, including Nurse Home Visitors, program coordinators, and other staff members, to ensure seamless coordination of services and effective communication.

Community Outreach:

o *Participate in community outreach activities to promote awareness of Family Connects services and engage with potential clients.

o Participate in and contribute to the organization and execution of events aimed at fostering the growth and advancement of program services and partnerships.

o Conduct client recruitment as necessary for the program. Additionally, assist with data collection and reporting on recruitment outcomes.

Professional Development:

o Stay informed about best practices in community health, home visiting programs, and relevant resources through ongoing training and professional development opportunities.

o *Attend meetings, trainings and completes assigned professional development in a timely manner

Program Quality Improvement and Administration

o Adherence to the Code of Conduct and the Faith and Moral is mandatory.

o Must be sensitive to the service population’s cultural and socioeconomic characteristics.

o Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.

o Adhering to safety training and protocols on a daily basis, and taking precautionary measure to ensure the safety and well-being of self, others.

o Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information

o Adherence to HIPAA Privacy Rules

o Other duties as assigned by Program Director, Senior Director, or CEO.

Competencies

• Building Collaboration
• Communication
• Teamwork
• Technology
• Managing Change
• Resilience

Minimum Qualifications:

Education

• High school diploma
• Community Health Worker Certificate preferred

· Experience

• o Recent community Health work or at least two years of working with a health care provider or community-based organization in the area.
• o Preference will be given to candidates with a Community Health Worker certificate or a minimum of two years of experience working with a healthcare provider or community-based organization in the local area. Candidates with experience as a Caseworker or Medical Assistant are encouraged to apply.

· Driving Requirements

• o Must be at least 21 years old
• o Reliable transportation
• o Valid driver’s license
• o Clean driving record
• o Valid vehicle insurance
• o Must be current on vaccinations and willing to provide immunization records.

Working Conditions:

• o This position may require occasional evening or weekend hours to accommodate the needs of families.
• o Travel within the community and Bexar County to conduct home visits and attend meetings/trainings is required.
• o Travel requirements for the position are approximately 98% local and 2% overnight per year. Overnight travel for trainings and conferences only.
• o Occasionally, the role may entail additional responsibilities beyond the standard duties. This could involve tasks such as transporting items/supplies to and from office locations, department stores, client’s homes, or storage.